Internal service quality drives inernal customer satisfaction
Introduction In todays competitive world, organisations are becoming more and more aware of the growing importance of delivering a valued service quality in order to maximise their profitability. The creation…
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Large supermarket stock-outs primarily result from issues in their complex supply chain systems that involve a vast network of organisations, facilities and activities. Problems with the distribution system, bullwhip effects…
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International Accounting Standards Committee (IASC) was formed in 1973 in consequence of an agreement between accountancy bodies in Australia, Canada, France, Germany, Japan, Mexico, the Netherlands, the United Kingdom and…
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The phenomena of revenue management gained importance in recent years due to variable and discriminatory pricing schemes offered by various companies to their customers. Revenue management applies the orderly analytics…
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