Business Plan Of Castle Family Restaurant

This is the business plan of Castles Family Restaurant located in the north California. It has the eight branches in different location. Total 340 employees are working in the restaurant. There is part time as well as full time employees working in it so the need for recruitment and hiring on continual basis required by restaurant. The manager operations and HR manager Jay Morgan need to face the problem related to HRM related to visit in all branches on weekly basis, managing the large number of employees of different branches, managing their payroll system, scheduling and their queries with out delay of time and in cost effective way. HR consultant is hired to coop with all these HR issues of the restaurant. The business plan includes different HR reforms in order to problem resolution. HRIS is considered the key towards the accomplishment of restaurant goals and to meet the HR requirements. Different types of HRIS are identified and the important types of HRIS that fit on the scenario and can help to resolve the HR issues at is facing by Restaurant is analyzed and methodology of its proper implementation is suggested. Comparison of different types shows that restaurant needs to implement the payroll and employee self support management software in order to coop with daily basis HR issues. Ascentis software Vendor Company is recommended in order to install the successful implementation of HRIS in the restaurant in order to meet the HR needs of the company and provide the successful implementation of solution to the HR manager of restaurant.


The paper is related to the business plan of Castle family restaurant, which is the restaurant situated in the North California. It is the family owned restaurant and it has multiple branches in different locations. The business plan represent the document summarize the Castle family restaurant current business operations related to HR functionality of restaurant’s manager Jay Morgan who is the operation manager of his branch and carry out the Hr functions of other multiplication branches. I as the HR consultant of Jay Morgan is required to present the business plan to identified the HR problems that currently restaurant is facing, important HRM system need to be installed in order to meet the HR requirement of the company, comparison of different HR techniques in order to identify the best technique for the restaurant and sought out the current issues related to HR functions of Castle’ family Restaurant. The most important thing here is the implementation of information system to effectively carry out the HR activities of the restaurant.

Company Review

Castle’s Family Restaurant is basically medium sized company. It is a family owned restaurant. Total Eight branches are there located in different location naming Dunsmuir Avenue, Eureka, Parkview Redding-Shasta County, and Yreka-Siskiyou County. Castle’s Family Restaurant is providing services to the larger numbers of customers. The restaurant carries out their working in different areas and integrates the system of food chain and employees through its manager Jay Morgan who has performed dual responsibilities, one is the responsibility of operation manager and the other one is HR manager. Morgan has to closely manage the HR operations of various branches of restaurant with close consideration and integration of employees working in different branches. Almost 340 employees are working in the restaurant with 40 % of employees are full time weather the remaining are part time employees. The need for the part time is increasing so the recruitment and hiring of part time employees is the issue on regular basis. In the reality the tasks to manage the HR functions of various branches without the implementation of technological advance system is difficult and to some extend impossible to perform in effective manner.

HR Problems

The basic problem that restaurant have to face is the management of Human resources in multiple location. The HR manager has to visit the various branches to handle the work schedules of employees in different branches and to manage of their work place issues, discuss if any problem they have. Tasks related to recruitment and hiring of employees, management of benefit programs for them and to analyze their performance as well. The manager needs to handle the payroll system and Information is stored in an Excel spreadsheet and checks are printed from his computer. All these HR activities of different branches are difficult to manage effectively with increasing transportation charges of gasoline in the world and the much time will also consumed because of the timely visits to different locations on weekly or daily basis that will be hectic for the manager to manage and cover the routine tasks of the restaurant.

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Industry Analysis

The Castle’s Family Restaurant is concerned with the service industry. The trend of service industry is growing day by day. Service is some thing intangible. The restaurant industry has the growing trend world wide as the people are now more interested in the fast food and the food from outside. Increasing number of population increase the demand for the restaurant and the most of the people relate to either sex now considered as working class because of lack of time they have to cook the food. Adults and kids are also a major target market for restaurant industry as they are the lover of different variety of food.

Restaurant Industry Sales Trend (Duff & Phelps, 2011)

The figure shows the increasing trend of American restaurant industry with a major pitfall in 2009. The increasing trend can be seen in 2011 with the revenue of 604 million. The restaurant industry is contributing 10% in American sales. (Trends in Fine Dining, 2011a).

Industrial Trend and Restaurant Performance

The industry wide transformation starts with the increasing trend of informational technology in the world wide industry. Technological advancement in the world turns the world towards the global advancement and pushes the industries towards the globalization. Information technology gives the support not only to the It industry but it become the backbone for each and every industry world wide, including manufacturing industry as well as for the service industry. Service institutes like, hospitals, pharmacies, laboratories, colleges, universities, hotels and restaurants all these sectors need to implement the technological advancement system in order to accomplish their goals and to meet the growth criteria. The expansion and growth of business in multiple locations is not possible to run effectively without the successful implementation of information system. To manage the HR tasks in the multi dimensional firm is very easy with the informational technology as the system make the firm able to provide the integrate system of communication and collaboration in the organization trough which operations of multiple locations and departments can be strongly collaborate and information can be transferred and share in effective way that provide the ease to link the activities of different department with in an organization as well as the activities of different branches which are located outside the geographical boundaries.

The Castle Family restaurant need a close consideration towards managing the company with the change industry trend as the in competition is very fast and the trend of food service industry is upgrading time to time so to meet the competition efficient and modern HR system must need to implement with the advanced information technology aid to flourish in the food industry.

Business Analysis

Castle’ Family Restaurant has eight branches in multiple locations. The HR activities are still cooped with traditional HR methodologies. The recording and managing data on Excel spreadsheet with complex analysis employee’s performance by visiting the location of their operations is the difficult to manage. HRM system of the restaurant needs the improvement in order to meet the HR needs of the company. From The basic business change that Restaurant HR manager need to analyze is the updating of its system in order to accomplish its employees management in better way. Restaurant manager currently needed to measure the employee’s performance, their schedules and the problems after visiting the location. That is hectic, time taking and many communication lags can be occur because of lack of direct communication. Modern technological advancement emphasize on the implementation of Human Resource Information System (HRIS). This is the merger of human resource management and information system that supports the company to manage their human resource with advance technology and information system. Castle’s Family Restaurant need to implement HRIS in order to meet the current HR needs and to move with equal pace in the world to compete in industry and to expand it business in fast pace. Human Resource Information System (HRIS) is an automated system that provides the online solution to the HR problems of the company. This system automate the data entry about the important staff based information, pay roll management, accounting functions, tracking of data, performance measurement of employees through on line software that records data relate to the employee activities in benefit programs etc.

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HR manager currently relied on the maximum manual tasks to record and manage the information. Traditional methods of data recording and pay roll system are followed by the manager. No mean of direct communication are there to discuss and to coop with the issues that employees will face and employees performance is also measured on the bases of their personal observations by the HR manger that is time consuming because it is difficult for manager to visits the number of different locations where the restaurants are located at a time so delay also bears cost. The HRIS provides the software’s with the automated system for the solution of maximum problems that is facing by the manager.

The Human Resource Information System provides the administrative control in different systems. Some are given below;

Payroll System


Absenteeism management

Time and performance records


Learning management

Employee self service module

Many types of HRIS are there to provide the benefits of information technology and advancement. Castle Family Restaurant need to implement HRIS in order to track the employees through automated system with out the physical visit of the management and measure their performance through the online performance record, electronic recruitment and learning of an able applicant, measure their absenteeism rate, answer the employees query etc.


HRIS provides the different benefits regarding HR tasks. What the Castle’s family restaurant needs is to choose the program of its need. The basic HR types that Castle Family Restaurant is recommended to install in order to get cost effective way to coop with its Hr issues are following.

1-Payroll Module

It is an effective part of HRIS that helps to generate the automated payroll checks of employees with the recorded time and attendance of the employees that will provides the relaxation to the manager of the restaurant to not follow the traditional pay roll system of keeping the records in excel spreadsheet and issue computerized checks.

2-Applicant tracking System

This is the tracking software which used to track the applicant through online resumes and job applications received by the company and match it with the required qualification and experience. Through proper matching the required candidates will be identified. This will help the HR manager of restaurant to identify the proper candidate for part time as well as for full time employees and save time to physical efforts that are much more time consuming.

3-Employee Self Service Module

It is the system to generate the answers of employee queries automatically. The employees can get solve their issues through the automated system. E.g. if employees want to confirm its attendance record or paid days it can generate information using the system with out disturbing the HR personals. It will be generate the answers of queries through data recorded in the system. Morgan can receive large number of benefits from his HRIS type as it do not need to visit the work stations in order to answer the questioning of employees on daily basis.

4-HRM module

This covers the large number of HR activities starting from application of employees to the retirement. It records the data related to demographic, selection, training and development, capabilities and skills management, records of compensations and benefits and other related activities. The leading HRM systems are providing the ability to read applications and then enter the relevant data in the application database fields, notify employers and provide management and control.


HRIS is the system to automate the HR activities. Large numbers of sub software are used in HRIS and the restaurant needs to install the system according to their needs. As the system is costly to install but once it has installed and star it working it will provides the advantages in large extend as compare to cost associated with it. The four HRIS types are have key importance for the Castle’s restaurants for the effective improvement in its HR functional advancement.

For the current HR issues the restaurant need a close focus on the payroll module and employees self service module because of its demand as HR manager do not need to get tensed with the employee daily base queries in the present of employees self service module and to manage the payroll system in the presence of payroll module as it keep the record and manage payroll checks automatically as compare to others. Applicant track system, HRM module and other are also important for the effective management in different times but can be compromised for the present time

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HRIS Vendor Recommendation

Large number of vendors is present in the industry to provide the HRIS package to their customers in order to meet their Hr demands. They are providing the either the software to handle the specific problems like payroll management module or applicant tracking system for the recruitment of employees etc, while some are providing the complete package of software with performing variety of functions. As an HR consultant of the Castle’s Family Restaurant some important vendor’s names are recommended. These are following.

1- Epicor Software

It is one of the leading Hr Management software provider and covers three different sectors including manufacturing, construction and service industry. It can be a better option for the Castle family restaurant because of its application including salary and compensation administration and other large number of services can be a beneficial tool for the HR department of Castle family restaurant. (Epicor HCM)

2- Ascentis

The company is founded in 1994. It offers an easy-to-use suite of applications for small and mid-sized organizations that integrates and automates critical HR and payroll processes. The company is providing the HRIS variety of payroll, HR management software and its logo is “Simplifies your life” that also clear it objective and goal of providing the clear solution to HR issues and simplify one life by using the software.

3- Apex business software

It is providing HR software, leave and time management software, absent management software and many user alerts. Like other vendors it is also providing basic HR tools to provide ease in Hr functionality in the organization. ( Apex business software)


It is very difficult to justify with one best vendor when there are large number of vendors are there in the industry and when there is less difference in the services and applications providing by these vendors. After sale services and customer satisfaction from them is an important tool to reach at the conclusion. As the HR consultant it is recommended to implement system software service of Ascentis. The Ascentis will be the better option for the Castle’s Family Restaurant because its first positive point is its experience in providing HRIS. Ascentis delivers the comprehensive HR services supported by the latest Microsoft technologies. The restaurant can implement the latest Hr system in order to meet the HR requirements of the company. The basic reason to recommend this one is that it is providing specialized services to the service industry and its major focus in on the small and medium size of companies as castle’s family restaurant is the medium size of organization with average employees working in it so the company match the requirement of restaurant very well n order to meet the HR demands of the Restaurant.

Asentis provides the effective payroll management system that will prove beneficial one for the restaurant. The payroll system includes tax filing, direct deposit and check printing. This will be the automated system and manager not need to face any issue in it. The vendor is providing the comprehensive payroll system to their customers. The Castle’s restaurant can utilized with outsource service of Ascentis with easy to use customer interface and the real time payroll system as well.


HRIS is the fast growing phenomena and its successful implementation in the restaurant industry make it able to sought out the HR related issues in effective manner. The restaurant is expanding its operation in vast territory so the implementation of proper HRIS type in the area where Hr functions need to be improved is important to consider. The Hr manager issue of reducing the cost of the restaurant by substituting the effective method in order to coop with the cost barriers which restaurant is currently facing in the form of transportation expenses and time which need to be save, the automated payroll, and HRM software should be installed to meet the future cost. As the implementation of HRIS successful will be the one time investment that has the potential to provide wide range of benefits in the future and the best vendor for HRIS is the one which can provides the user friendly HR system in cost effective way.

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