Case Study In Tesco


Supermarkets have a vital role to play in these difficult economic times. It is crucial that leading retailers embrace sustainability in a recession. Of course, they must make cost saving. But they must also continue to develop products and services that create real value for consumer whist not damaging the planet. Those that do so will come out of the downturn commercially stronger.

TESCO, with the name and fame, Every little helps has always stood up to cater all the existing and coming challenges of their community all the times.

Tesco is largest merchant of British. It have more than 2000 stores in UK. It is also the world’s 3rd largest retailer. Tesco is going up by providing good retail services and familiarising to the needs of shoppers. Tesco has more than 275,000 employees in UK and 460,000 worldwide.

Q No 1: Explain the difference between training and development? How have changes in customer expectation affected Tesco and its needs to train the staff?

Training & Development:

Tesco has various method of training, which take on to individual employee’s needs. Tesco deals on the job and off the job training. Training provides the benefits to employees in many ways like they can increase their sense of responsiveness of rights. With getting the good training they can better on job and they will able to meet the requirements of customers.

Development is about serving employees raise and spread out their abilities. In other hands employee development is a wider term that include training at first and the second is to encourage employees by learning. Tesco encouraged employees to assess their own skills and ideas.

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Customers want honest and fair deeds to provide a choice and quality, healthy an cheaper products. Staffs want secure, interesting jobs with fair terms and conditions and opportunities to get on. They want a helpful manager.

Q No 2: List the method of training carried out by Tesco, Describe how training needs are identified?

Training Methods:

Tesco has sustained to make good programme with current strategy which has delivered pleasing growth in challenging times. Tesco offers two methods for training on-the-job training and off-the-training.

on-the-job training Tesco follows these tasks:

a: Observation

b: Coaching trainee

c: Mentoring by skilled person

d: job rotation and secondment

Off-the-job training method Tesco offers specific new talents or for developing the individual in such area like team-building, communication and establishment and arrangement.

On the other hand Tesco have another challenge to improve the training for producing and giving the best value. These improvements can show their objects after using SMART training.





Time framed:

Q No 3: Analyse Tesco’s method of developing its emplyees. Consider the strengths and weaknesses of such a programme?

Methods of developing:

Tesco have three key themes to attention their structure for the guidance

in employee’s performance. These links are connected to more nine

critical success factors. Which are continues to other several levels of

assessment. This framework helps the employees to identify their

potential level to the best leader of future.


Tesco finance profit level are disturbed by bad debt, credit card arrears and household insurance claims.

Tesco have a position in UK markets as price leader and its can top to reduced profits margins and to keep them going on price points on must have marketable items.

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Tesco’s grocer outlets are not setup to operate as high-quality retailers in some special areas as other capitalised retailer have or other smaller bespoke retailer are providing it.

In the recent economic circumstances suggest Tesco key value message

to control their weakness by non-essential, mid to high ticket price items

which will suffer from high price of living and lower disposable incomes.


Tesco is a winning retailer of the year 2008 at the ”world retail awards.” by secured commercial standing in global market. This can help them to drive this improvement towards demographic base for future development and sustainability.

All over the world where commercial environment have compaction for level performance to growth like that Tesco group have published sales gain of more then 12% for UK markets and 26% in the international markets.

As a business looking for continued expansion TESCO have reserve funds of credit coupled with income derived from property portfolio development funds

Tesco have reserve funds of credit joined with income resulting from property range development funds.

Q No 4: Evaluate the benefits for Tesco in providing a tructured training programme. To what extent do you think the training has achieved a return on investment?

Training Benefits:

Tesco provides a very varied training programme in which it makes sure that all possible aspects are covered to ensure that the training meets their aims. These consist of the employees setting goals for themselves and SMART objectives which they must meet so that their training is not forgotten.

Another form of training that takes place is known as 360-degree appraisal.

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Employees themselves are asked to write down three things that they could improve on and three things they are already good at, as this approach allows them to think for themselves and realise what they can achieve.

Lastly, both managers and trainees are given informal review sessions to track progress and feedback is recorded and colour coded to see how well they are developing.

Therefore all these forms of training shows that Tesco keeps regular checks on their employees, to improve them and to make them aware of their progress.


The main aim for Tesco is to ensure that employees are trained well so that customers gain confidene and can expand. This is why development for employees is essential as they are the foundation for their growth.

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