Gantt Chart Activity Network Diagram Information Technology Essay
The school founded in 2000, the school have 10 teaching staff, 3 administration staffs. and 100 students. In 2000 year, the school had 20 classes for Primary 1 – Primary 6. Teaching staff and administration staff easy to handle all data and information
On September 2003, the classes from 20 classes to 100 classes, and the students from 100 to 500 peoples, then the senior management of school accord the statics, they decide apply the government funding for improve the teaching quality and operational performance, wish can upgrade the school image.
On May 2004, the senior management received around $150000 government funding for purchase ICT equipment and improve the teaching / learning environment.
The ICT equipment implementation project and train the teaching staff for maintenance basic skill outsource to 3th party computing service Limited.
Assumption
The project purpose for improve the teaching / learning environment and provide students the best do assignment or examination environment. The ICT equipment is provide for Administration staffs, Students, and Teacher.
On current environment, administration staffs only write down the students and all staffs personal information on the general information paper. These paper can’t keep long time and they search the data is very different. When the information paper damaged, then they will miss the information. After the ICT implementation project, they can input all information to computer, easy to search data through windows build in search engine. In addition, the personal computer base on the hard disk to keep how many data. For example, the computer include 80GB hard disk, base on the general document to keep, the hard disk can keep around 6 – 7 years data.
On current environment, all students only submit paper assignment and examination. The
assignment and examination can’t keep long time, easy to damage and dirty. When these assignment damaged, the students must do it again, and the students sometime forget submit the assignment to administration of school, then the assignment will be fail. In addition, when teacher assigned project or coursework, but the school have not ICT equipment and internet service, then they search the information for the project is very different. After the ICT equipment implementation, all students can write the assignment and do examination by personal computer, when they change the word on the assignment is very easy, they only use the input device (e.g., keyboard…etc), they can change the words at once. In addition, when the school assigned the project to students, they can search the information for project through internet service. For example, the project topic is supermarket, they can search the supermarket definition, information and the stock prices. When students completed the project, they can print out the documentation through the printer.
On current environment, teacher head on old program material, the information is not the latest, students only receive the knowledge can’t meet the latest program requirement, and then all students join the paper examination, when they completed the examination, teacher only write down the result on students information paper. The paper have life cycle, when the paper damaged, the teacher can’t search the student examination and assignment record, and all teachers only show the program information on blackboard, when the board have not enough space for present next chapter, the teacher clean the blackboard is very different. After the ICT equipment implementation, the teacher can show the information of program through the electric whiteboard and easy to clean the board, the teacher only presses the clean button, then the whiteboard all information was clean automatically. In addition, the teacher schedule update the program information or show information download form internet by computer, and the teacher can input the students assignment or examination marks for the keep record to database system.
The senior management of school core requirement
At the school it is envisaged students
Access the internet for research information and e-learning material.
Prepare written homework and course project
Print out the project and homework hard copy for submits to teaching staff.
Teaching Staff Requirement
Keep record of student attendance and marks for exam and assignments
Access the internet for teaching materials
Feasibility Study
Purpose of the document
On last month, we completed the school implementation as the same as environment. The project environment is on city, the school ICT project purchase around 10 computers, 4 printers and 1 of Management and Administration System. They use system base on windows 2008 and windows 7, and the senior management minimum requirement is access to internet for search new information for school program and print out the assignment. The project documentation is for reference.
Reason
The Feasibility Study document was created for your reference. According the document, we can make the risk low level, and we can found out the expected risk report to the senior management before start the project. In addition, the senior management understand no project have not risk, and plan the contingency planning.
Technical Analysis
The following as the ICT equipment list
Hardware
HP server 110 G5 x1
HP Dx7400 x 10
3com 16 ports switch x1
HP Printer x1
Operation System and Application
Windows Server 2008
Windows 7
Microsoft Office 2010
Operational & Network Diagram
The local network is star network topology, the network include 10 of personal computers, 1 of Network Laser Printer, 1 of switch and 1 of server. The server feature is file and sharing function, the database system implemented the local hard disk.
The following as the City School Network diagram
Cost & Benefit Analysis
Cost / Benefit Analysis (‘0000)
Project : ICT planning and implementation – City School Date: 31 May 2010
Yr-0
Yr-1
Yr-2
Yr-3
Yr-4
Yr-5
Total
Costs
Installation
4
4
Training – Database Development
0.89
0.89
Training – User Level
1
1
Software
2
2
Running Costs
3
3
3
3
3
3
15
Total Costs
10.89
3
3
3
3
3
3
Savings
Clerical & Stencil
3
3
3
3
3
15
Annual print – out
3
3
3
3
3
15
Temporary Staff
3
3
3
3
3
15
Benefits
No Duplicates
0.25
0.25
0.25
0.25
0.25
1.25
Selective mailing
60
60
60
60
60
300
Better Targeting
50
50
50
50
50
250
Improved image
40
40
40
40
40
200
Total Benefits
159.3
159.3
159.3
159.3
159.3
796.5
Cost and Timescale
The project must within 7 month completed and the total cost is $120000.
Investment Appraisal
The project implementation is smooth, but I suggest client implement the firewall and anti-virus for corporate company version, because the project is not include network and computer security deceive or tools. In addition, the deliver the equipment is late around 2 days. We will discuss how to improve the equipment late deliver to site issue with 3th Party vendor.
Recommendation for network
We based on the network diagram, the network has not any deceive for network security, I suggest implement the firewall for protect local network data and web control. In addition, we suggest the setup the anti-virus administration server and Anti-virus on all computer and server.
The Project Network Infrastructure solution
The project will follow the senior management minimum requirement, we will implement 8 of personal computer, local network and electric whiteboard on classrooms.
The following is the local network setting for this project
This is Local Network physical Configuration (LAN Network)
Technical Analysis
The project mainly concern is the teacher or student access to internet through the broadband network, teacher can show the program information or material on the electric whiteboard, student search the information or submit the assignment through the personal computer, student can print out the assignment through the network printer, so the senior management of school request create the new project for above requirement.
This implementation project will require investment in the following area,
Local Network implementation (Include Cabling structure)
Server feature and database implementation
Personal Computer implementation
Network Printer implementation
The ICT equipment implementation of project mainly 4 steps – Network implementation, server implementation and configuration, personal computer implementation and network printer implementation.
First Step – Network implementation
The network implementations include cable implementation, switching implementation and WAN link implementation.
We are according the school floor plan implement the cabling first, because all local network purpose, must use network cable access to all switch, personal computer and server. Second, we implement the switch for linkup all ICT equipment and WAN link, and last we implement the WAN link with ISP (Internet Service Provider), then the local network completed configuration and when the personal computer plug the network cable, then user can use the internet service.
The following as the switch configuration step
Logon to configuration interface through the console mode
Change the login to switch password
Select to “interface”, then select “define”
Type the school local network information on switch
(e.g. IP Address, subnet mask & default gateway)
Select to “System”, then input all school information (e.g location, contact……..etc)
Exit
Second Step – Server Feature and Database Implementation
We completed the First Step and the senior management of school signed the stage complete form, then we apply second step – Server and Database Implementation. The e-Class system is based on Oracle and SQL Server platform development, so we need accord the government funding choice the database implementation, they received the government funding around 150000, so we will implement Oracle database on server.
The Oracle Database is OO database, the database structure use relational data model, that’s mean the database will slot the data according rules, then the database will combine to data display on the monitor.
The Following as the server operating system and database implementation procedure,
Download the Windows 2008 Server media from Microsoft website.
(Website address: http://www.microsoft.com)
Select the Windows language and press “Next”.
(*We suggest implement the “English” Language, because the e-Class is based on English windows, so the system is more stable than other language)
Click the “Install Now” button, then select “Accept” the windows license
Type Windows CD Key on “Windows Key” textbox and press “Next”
(* The CD Key label is on the server case, so we must input this key to textbox)
Select the Hard Disk Location for Install the windows and press “format”, then press “Next”.
Wait the Windows auto run the setup procedure, the process around 15 minutes.
When Windows popup the restart windows, then press “Restart Windows” button
When the windows after the reboot, then the windows will popup change the “administrator” password.
Completed Step 8, then update all windows service pack and security hotfix
When the windows updated the latest sevice pack and hotfix, then we enable the server feature – IIS and file and printing sharing service.
Completed Oracle pre-set procedure, then we insert the Oracle 11g to implementation
Press “Next” and Change the default install path from “C:Program Files” to “C:Oracle”, then press “Next”
Select the “Enterprise Mode” and press “Next”
Select the “Custom” and press “Next”
Point to Database driver and connecter only enable “Microsoft SQL Server”, “Oracle” and “Microsoft Access”, then press “Next”
Wait the Oracle Database completed installation procedure, the procedure complete time around 30 minutes.
Press “Next” button and complete the installation
Select to windows button -> all programs -> Oracle 11g Database -> start the database first page.
(If we can access the page, the installation successful, otherwise, we need foud out the problem)
Last, we need type the IP Address and subnet on network adapter, and we use test the network connection by ping……etc.
Third Step – Personal Computer Implementation
When we completed second step and the senior management signed the stage complete form. We implement the personal computer on local network. The personal computer will deploy windows, Oracle client, network printer, Office Application and e-Class client. When we completed the personal computer implementation, then the computer can provide access to internet service and get network resources.
The following as the personal computer operating system, Office Application and database client procedure,
Switch on the Computer, then the computer will popup the windows pre-set explorer.
Select “Accept” the license and press “Next”
Type the Computer Name on “Origination” textbox, then press “Next”
Change the Computer Name and type the local administrator password.
Select the location “Hong Kong” and press “Next”
Select all default setting and press “Complete”
Restart the computer and login to windows as “administrator”
Update all windows service pack and security hotfix
Completed windows update, then we type the IP address and Subnet on network adepter
Insert the Microsoft Office 2003 to computer
Press “Next” and type the Office 2007 license key, then press “Next”
Select the “custom” and press “Next”
Select “Word, Excel, PowerPoint, Outlook” install on local drive and press “Next”
Wait the setup procedure complete, then press the “Complete” button.
Completed Microsoft Office procedure, then start the Oracle client procedure.
Insert the Oracle database disk to computer and press “Next”
Select “Accept” license and press “Next”
Select the “Client Only” and press “Next”
Wait the Oracle setup auto process completed
Press “Completed”
Select the Windows button and click “Control Panel”
Click to “ODBC” and Add the “Oracle Driver”
Type the server IP Address and login account for login to database
Test the connection
Completed the Oracle setup procedure
Fourth Step – Network Printer Implementation
Completed the Step 1 to Step 3, then we implement the network printer, The network laser printer need enable the network module function and IP address. After the network laser printer configurations, then we implement the printer driver on local drive, the drive must include IP Address and send data to printer port number.
The following as the network printer from user request to print out document,
Users get the print out document on printer
Users select the printer driver and send the request to printer.
Printer receive the data
Windows will popup message “print out successful”
Printer print out the documentation
Printer will change the data to image
The following as printer configuration list
IP Address for Printer
Network Duplex Setting
Tray paper size
System and Network Recommendation
Base on the ICT implement project, the security configuration is excluded, because the costing maybe over around 20 – 30% budget, then the ICT equipment implementation project delays around 2 month, so this is optional in this moment.
I approach the school implement the firewall and antivirus server, because the firewall can block the unknown network packet and internet ports control, it can disable un-use port for other network service, for example, port 21 for FTP server, port 22 for ssh, port 23 for telnet service…………etc., the hacker always entry to internal network data through these network ports. In addition, I recommend all computers implement the anti-virus for protect the operating system and data, because when the computer download and implement the virus file, it will make the computer very slow, and capture the confidential data automatically to send out to hacker. In the worst case, the computer missed the file, but we can’t find the reason, so I recommend implement the firewall and antivirus for computer edition.
On system side, I recommend setup the backup for server data, when the server hard disk damaged, then we can restore the latest data through the backup solution, then I recommend apply the Symantec backup solution, the backup software interface is user friendly, the teaching staff is easy to control the backup schedule and definition. This recommendation is optional. The senior management of school base on the budget include to budget or not. The solution total price is around 50000 – 60000 (Include the Storage & Autoloader).
Cost & Benefit Analysis
Cost Analysis
In this project, the ICT equipment total is $108900, the prices is included the ICT equipment configuration, ICT equipment 3 years warranty, the server and switch maintenance 7X24X4, the personal computer and database maintenance and support is normal office hours (09:00 – 18:00).
The following as the ICT equipment Costing Statistics
Cost (‘0000)
14
12
10
8
6
4
2 Cost
1 2 3 4 5 6 7
Year
We are according the costing statistics for do cost analysis, the statistics show up the cost to reduce according the implemented the project year, The first year guard total is purchase ICT equipment and maintenance, so the first year costing is around $108900, then from 4 year between 7 year, the senior management of school only pay the all equipment hardware maintenance fee, that mean is the senior management only payment for annual maintenance fee ($20000).
The village small school project purchase ICT equipment costing
Equipment Description
Prices
Server (A)
HP 110 ML Server
$7000
Microsoft SQL Server 2008 (5 Cal)
$15000
Crystal Report
$7000
Avast Antivirus Server Edition
$1500
Computer (B)
HP Dx7400 x8
$ 40000
Office 2007 Standard Eng Version
$ 14400
Crystal Report Client
$ 24000
Microsoft SQL Server Client
$ – (Included on SQL Server)
Office Equipment (C)
HP LaserJet Printer
$ 10000
Electric White Broad x2
$ 10000
Networking (D)
Cabling
$ – (Included on Switch Implement)
3com switch 4260XM 24 ports
$ 4000
Internet Service provider (PCCW)
$ 5000 /per year
The project guard total is (A) + (B) + (C) + (D) – $29000 = $108900
(* $ 29000 is special discount by 3th Party vendor)
Benefit Analysis
After the ICT implementation project, it will return benefit to the senior management of school. For example, Staff man power, daily operation performance, data, learning quality, school image……….etc. When we completed the implementation project, administration staff and teaching staff easy to update the general information through computer, for example, current environment, administration staffs update the student resident address, they need manually search the information folder, after the search, then they change to the address on the concern student information form. This operation always use around half day to complete the task, but we completed the personal computer and application implementation, then they manually to input the information to Microsoft spared sheet through the Microsoft Excel one time. When they want to update student personal information, then they open the document, and use search function found out the student row for change the student information. That does can improve the daily operation performance. In addition, the school can change the work flow model to personal computer that means is the administration staff filing operation, update the information, and copy the learning material for student. These operation only 1 or 2 staffs to complete, no need to add the head count for assist the administration staff and the manpower for assist their daily operation, that the school can save around 20% administrative expenditure. In the project, we planned implement the file and database server on the local network, the file server can public the share folder for the teaching staff and administration staffs to keep the general or confidential data, and the user through the school administration and management system to add the student information on database. These feature can keep around 4 – 5 years data, but the server real keep how long data of the school depend on the hard disk size in the server, for example, the server implemented 320 GB hard disk, accord the word file format to calculate the quantity, we think the server can keep around 4 years, but the data is graphic or presentation material, then the quantity maybe only around 3 – 3.5 years. In addition, the current environment, they can keep around 2 years and search the concern data different. In fact, the computer keep data is rather than paper information folder.
The following as the Benefit Analysis Statistics
Benefit (‘0000)
14 Benefit
12
10
8
6
4
2
1 2 3 4 5 6 7
Year
The senior management of school accord the statistics, when after the project form 2 year to 7 year, then the benefit is the most large, because the staffs operation performance have improve the efficiency. And the data can keep so many long time, at latest the data is not easy to miss or damage.
Risk Assessment
We need risk identification first, and then we need do the risk estimation. Finally, we need test the risk evaluation for decide the risk level.
Risk Identification purpose is preparing a list of all the potential risks which could be faced the project.
Risks Estimation purpose is accord the risk identification result to prepare solution or recommendation for avoid coming up the project risk.
Risk evaluation purpose Project Manager decide whether the level of each risk is acceptable or not and, if not, what actions can be taken to make it more acceptable
Risk Identification
We accord the same level project management experience, the senior management of school depth to understand the risk expectation.
The following as the risk identified list
Supplier deliver equipment to destination expected date
Costing over budget
Work day over the schedule
IT equipment hardware issue
Risk Estimation
We are according the risk identified list, the supplier equipment late deliver to site reason that may the vendor arrange the delivery schedule mistake, or the equipment need order the brand new by vendor, this risk is important, and the costing over budget, that maybe the hardware is not fixed price, so the price sometime is cheaper or more expensive than the quotation price. Third port, works over schedule, that may the deliver equipment over of expect date, so other project stage maybe delay to schedule. Finally, the equipment hardware issue, maybe unstable or malfunction, this risk must the project can’t complete on deadline, because we found out the problem, the vendor order the new brand equipment for replacement, but they always ship the new equipment around 1 week.
The following as the risk matrix for the project,
Risk
Probability
Impact
1
H
H
2
M
L
3
L
M
4
H
H
Risk Evaluation
We are according the risk identification list, we have a solution to reduce the risk level, the risk solution is found 2 or above vendor for purchase IT equipment and we need double confirm the deliver equipment schedule, then the risk 2, we will confirm the temporary purchasing order or confirm the purchasing order and fax to the vendor sales department, and then we process the purchasing procedure as soon as possible. The risk 3, we will arrange enough human resources on site to start the project, but the team member resigned, we will assign other people with concern technical to counties the project. Final, the risk 4, we will request the delivery date early for our engineer to test the hardware and software performance, when the hardware unstable, we will call the vendor re-delivery the equipment at once.
In addition, we must take the project risk write on the risk log, because that for other project manager for reference.
On the system and network side, we must build up the system and network evaluation for test the project system and configuration. For example, we setup the windows 2008 server and database for test the e-Class, setup the evaluation network for test the network configuration. In addition, we setup 1 of client for test the e-Class web interface and test the system error, when we tested the error or the performance is not expect the result, then we change the configuration and re-test again until to the evaluation environment applied to the school.
Risk Measurement
Project Process
Senior Management Idea / Requirement
Project Meeting With Committee
Feasibility Study
Project Meeting with Committee
Network and System Design
Network and System Implementation
Network and System Testing
Prepare documentation
User Training
Complete the project
Project Schedule
Task Name
Start Date
End Date
Project Start
1 July 2010
–
Project Meeting – Phase 1
1 July 2010
2 July 2010
Feasibility Study
5 July 2010
13 August
Study the Existing Environment
5 July 2010
22 July 2010
Reference other same type project
22 July 2010
11 August 2010
Project Meeting – Phase 2
12 August 2010
13 August 2010
Network and System Design
16 August 2010
16 December 2010
Network Design
16 August 2010
24 August 2010
Network Configuration Design
15 August 2010
2 September 2010
System Configuration Design
3 September 2010
13 September 2010
Network Policy
14 September 2010
22 September 2010
Order the network and Office equipment
23 September 2010
4 November 2010
All network and Office equipment deliver to school
5 November 2010
16 December 2010
Network and Office equipment implementation
17 December 2010
25 January 2010
Cabling Implementation
17 December 2010
27 December 2010
Switching Implementation
18 December 2010
5 January 2011
Computer Implementation
6 January 2011
14 January 2011
Backup all Configuration
17 January 2011
25 January 2011
Network and Computer Performance Testing(UAT)
26 January 2011
4 March 2011
Training
7 March 2011
8 March 2011
Complete the Project
–
8 March 2011
The following as the Action Plan of Project
Task Name
Duration
Prime
Project Start
0/181 Days
Project Meeting – Phase 1
2/181 Days
Ryan, Mgt of School
Feasibility Study
30/181 Days
Ryan
Study the Existing Environment
15/30 Days
Ryan
Reference other same type project
15/30 Days
Ryan
Project Meeting – Phase 2
2/181 Days
Ryan, Mgt of School
Network and System Design
28/181 Days
Ryan
Network Design
7/28 Days
Ryan
Network Configuration Design
7/28 Days
Ryan
System Configuration Design
7/28 Days
Ryan
Network Policy
7/28 Days
Ryan
Order the network and Office equipment
31/181 Days
Ryan, Vendor
All network and Office equipment deliver to school
30/181 Days
Ryan, Vendor
Network and Office equipment implementation
28/181 Days
Ryan
Cabling Implementation
7/28 Days
Ryan
Switching Implementation
7/28 Days
Ryan
Computer Implementation
7/28 Days
Ryan
Backup all Configuration
7/28 Days
Ryan
Network and Computer Performance Testing(UAT)
30/181 Days
Ryan
Complete the Project
181/181 Days
Ryan, Mgt of School
Grant Chart for the school project scdule
Activity Network for School Project
Waterfall Model
Project Stage Description
In this project have 10 stages for processing
Senior Management Requirement
Project Meeting
Feasibility Study
Project Meeting
Network and System Design
Network and System Implementation
Network and System Testing
Procurement
User Training
Complete the Project and Maintenance
Senior Management Requirement
The senior management request setup equipment or something for improve the school or
company daily operation, then they will provide tender for start the project, the tender have
project or operation standard. The IT staff or in charge the project holder accord the tender
plan the project schedule and planning
Project Meeting (Phase 1)
The project meeting mean as such as senior management requirement terms,
but the meeting must depth know the senior requirement and real target for
improve which operation. For example, the in charge project guys collect all
user minimize requirement, then they will propose the select solution. This
stage goal is make vendor or IT staff know the senior management requirement
.
Feasibility Study
When the vendor or IT staff collected the requirement, then found out the
same type project for reference, and then he / she is according the project
risk experience for reminder the project how can make the risk on lower status.
In addition, they will found out the project documentation for review, then
improve the project successful rate.
Project Meeting (Phase 2)
After the feasibility study, then the project manager will provide the
documentation for small school project, he will provide the document is
proposal, draft solution for small school environment, expectation risk, draft
project costing, Haman Recourse Plan, Involved concern people list,
the project stakeholder, network development and maintenance…etc. These
documentation is for the senior management decide the solution, budget and
time for project. The senior management have decision on this stage of project.
Network and System Design
According the senior management decision, then IT staff or vendor plan the
network and system infrastructure, network and system policy configuration,
network topology, IT equipment document preparation……….etc. When the IT
confirm the design, then will order the ICT equipment for start the project, in
this moment, IT staff or vendor will provide the equipment list, network and
system infrastructure diagram and configuration list. This stage around 1
month.
Network and System Implementation
When ICT equipment delivered to school, then IT will be start the project
implementation, the implementation have 4 of phases.
Cabling implementation
Switching implementation
Personal computer and office equipment implementation
Operating System and Software Implementation
Cabling implementation is the most basic network implementation part, because the
cabling have not ready, then all implementation will be delay. In addition, the cable is
important part, have not cable, then the network can’t build up.
Switching implementation is part of setup network, when complete the
cable installation, then the switch link up all cabling and computer, the
network draft status is successful. In addition, IT can use laptop access to
internet through broadband network, make sure the network can
functional.
Personal computer and office equipment implementation is when the
network infrastructure complete the setup, then install the computer
and office equipment for user use. This stage test around 7 days, then
IT staff can test the performance and result.
Operating System and Application implementation
When hardware and network equipment already, then IT will process last implementation
step, IT will complete the operating system and application implementation, this stage
complete around 7days. When this stage completed, then the project enter to next stage
process – Network and System performance testing.
7. Network and System performance testing
When IT completed all project implementation process, then start the network and
system performance on production environment. On network will test the access internet
function, speed, trace the internet path, use command found out the local area network
equipment, testing all computer and equipment general function. In system side, test
the computer all office function, e.g. printing, browse the local and network document…
etc.
8. Procurement
Procurement is the documentation of project, e.g, user configuration guide, backup plan
Project report, expectation risk and recommendation, ICT equipment user guide……etc.
The documentation goal for teaching staff or IT staff know the network and system
infrastructure. In addition, IT staff or teaching staff can easy trace the problem accord
the documentation.
9. User Training
When we completed the project, then teach the in-charge maintenance staff or IT
basic troubleshot skill for this local network, and teach teaching staff how to manage
computer local user account. In addition, teach basic use skill for teaching staffs.
On beside, we teach the user how to use the Administrative and Management System,
the system work flow present to user for their reference, and then we will setup
the data directory for user found out the database field and description.
10. Complete the project and database maintenance
All process complete and user accept the UAT result, then the project implementation
finish. In addition, we guide the teaching user maintenance the database and database
backup.
Teaching Staffs & Administration Staffs Training Plan
After the ICT project, then the following as the user and administration network guide line
and the basic administration skill for simple troubleshooting. The training plan include area
in server, network, application and printing
The training plan list for teaching staff and administration database system user guide area
Input / Output Data
Search data through the system search engine
Add / Update System
delete un-used data
Generate the report
What actions can dependence and Parallel Comparison
Dependence
Parallel
1. Data Input
X
2. Written Report
X
X
3. Data Warehouse
X
4. Data Housekeeping
X
5. Search Data
X
6. Access to Internet
X
7. Update Learning Material
X
X
8. Display Movie
X
The following as the teaching staffs for the network and system administration basic skill guide line,
Network simple troubleshooting
Printer Repair guide
Computer first – check guide line
We teach them use network command for troubleshot the network issue, for example,
tracert, ipconfig /release, ipconfig /renew, pathping………..etc.. When user reported the
computer can’t access to internet, teaching staffs use these commend for troubleshooting,
they will try the best to fix the problem, if the problem still fix, then we will assign the
engineer for troubleshooting.
When Printer jam paper or show the “Toner is Empty” massage, then I teach them how to
remove the paper and replace the toner. When they repair the printer, then they will print
the testing paper for support the printer resumed normal.
Users always report the computer can’t read the USB memory deceive, we found out the problem is the windows can’t assign correct drive letter.
Supplier specification for both the hardware and software
Criteria
Supplier 1
Supplier 2
Supplier 3
1
HP ML 110 Server
JOS
ASL
Microware
2
HP DX7400 x 8
JOS
ASL
Microware
3
HP LaserJet Printer
JOS
ASL
Microware
4
Electric Whiteboard x2
JOS
ASL
Microware
5
3com Switch 4260 XM 24 ports
JOS
ASL
Microware
6
Microsoft SQL Server 2008 + 5 Cals
JOS
ASL
Microware
7.
Crystal Report + Client
JOS
ASL
Microware
8
Microsoft Office 2007 SBE
JOS
ASL
Microware
9
Avast Anti-virus Server Edition
JOS
ASL
Microware
10
e-Class System
JOS
ASL
Microware
We can find the following Prices comparison, then we order the ICT equipment reason.
ICT Equipment Price Comparison – JOS, Automated Service Limited (ASL) & Microware
Hardware / Operating System / Application
Qty
Total Amount
(HKD)
Vendors
　
JOS
Automated System (HK) Ltd.
MICROWARE
　
Hardware:　
1
HP ML110 G6
1
7000
7500
8500
– Intel Core 2 Duo E5550
– 2 x 2GB 667MHz DDR2,
Total 4 DIMM Sockets,
– 3.5″ SATA HDD
(Integrated RAID-0, -1),
– DVD-RW SATA
(Included 3 years warranty)
1
– 500GB Hot-Swap SATA HDD
2
2
HP Dx7400
8
40000
45000
43000
– Intel Core 2 Duo E5400
– 2 x 1GB 1033Mhz DDR3
Total 4 DIMM Sockets
– 3.5 SATA HDD (1 Slot)
– DVD-ROM SATA
(Include 3 years warranty)
8
–
–
–
– 250GB SATA II / 8MB HDD
8
3
HP LaserJet Printer
1
10000
11000
12000
4
Electric White Broad
2
10000
10500
11000
5
3com Switch 24port 4260XM
1
4000
4100
4050
　
Software:
6
WinSvr 2008 Small Business
1
11800
12000
12500
7
WinSvrCAL 2008 SNGL OLP NL UsrCAL
5
–
–
–
8
Microsoft SQL Server 2008
(Included 5 cals)
1
15000
17000
16500
9
Crystal Report + Client
9
31000
32000
33000
10
Microsoft Office 2007 Small Business
English edition
8
14400
15000
16700
11
Avast Anti-virus Server Edition
1
1500
2000
3000
12
e-Class school administrative and management System
1
20000
21000
33000
　
Special Discount :
　
(29,800.00)
–
–
Total:
108900.00
177100.00
193250.00
Checklist of the hardware and software
Criteria
Supplier
Price
1
HP ML 110 Server
JOS
7000
2
HP DX7400 x 8
JOS
40000
3
HP LaserJet Printer
JOS
10000
4
Electric Whiteboard x2
JOS
10000
5
3com Switch 4260 XM 24 ports
JOS
4000
6
Microsoft SQL Server 2008 + 5 Cals
JOS
15000
7.
Crystal Report + Client
JOS
31000
8
Microsoft Office 2007 SBE
JOS
14400
9
Avast Anti-virus Server Edition
JOS
1500
10
e-Class System
JOS
20000
Stakeholder of the senior management staffs point to project
When
How
Why
Principal
– Project Meeting
– Follow the Stage
– Meeting & email
– Provide the Minimum Requirement
– Approve the Project Budget
– Sign the stage complete from
3th party Vendor
– Order ICT equipment
– Help quote & purchase
ICT equipment
E-Class Specialist
– Introduce the School management system
– E-Class Training
(User & Administration)
– Meeting
– Training
– Provide the product information.
– Estimate the school which version comfortable environment
– System Training
Teaching Staff
– Project Meeting (Phase 1& 2)
– Provide Daily Operation
– User Training
– Administration Training
(Basic Level)
– Meeting
– Training
– Network and System testing
– Provide the daily operation
– Provide the operation requirement
– Administration & Usage Training
– Test the network and system, then confirm the project is completed.
Admin Staff
– E-Class System Training
– User Training
– Teach them how to use the system.
System Expect
– Project Meeting
– Meeting
– Provide the system professional idea of System.
Network Expect
– Project Meeting
– Meeting
– Provide the system professional idea of Network.
Security Expect
– Project Meeting
– Meeting
– Provide the system professional idea of System and Network Security.
Project Manager
– Project Meeting
– Order the ICT equipment
– complete the project
– Meeting
– Implementation
– Training
– Confirm clearly to understand to core requirement.
– Coordinate 3th Vendor Sales and deliver staff
– Co-operate the implementation
– UAT Testing
– Send the complete project sign of the senior management.
ICT Project Company Reference (Include Hardware or Software)
(Upgrade or New brand Implementation)
Rosedale on the Park
http://www.rosedale.com.hk
Anterport Technology Limited
http://www.anterport.com
CL Computing Service Limited
http://www.clser.com/
Sony Corporation of Hong Kong Limited
Rosedale Hotel Management Limited
http://www.rosedalehotels.com
ICT Project School Reference (Include Hardware & Software)
S’T Paul College Primary School
http://www.spc-ps.edu.hk/
S’T Paul’s Co-educational College Primary School
http://www.spccps.edu.hk/en_index.php
Baptist Lui Ming Choi Secondary School
http://www.blmcss.edu.hk/
Yu Chun Keung Mem. College No.2
http://www.yck2.edu.hk/
System and Network Product Reference
Microsoft Corporate Limited
http://www.microsoft.com
Cisco System Inc.
http://www.cisco.com/
3com / HP Networking
http://www.3com.com/
e-Class
http://www.eclass.com.hk/
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