Gantt Chart Activity Network Diagram Information Technology Essay

The school founded in 2000, the school have 10 teaching staff, 3 administration staffs. and 100 students. In 2000 year, the school had 20 classes for Primary 1 – Primary 6. Teaching staff and administration staff easy to handle all data and information

On September 2003, the classes from 20 classes to 100 classes, and the students from 100 to 500 peoples, then the senior management of school accord the statics, they decide apply the government funding for improve the teaching quality and operational performance, wish can upgrade the school image.

On May 2004, the senior management received around $150000 government funding for purchase ICT equipment and improve the teaching / learning environment.

The ICT equipment implementation project and train the teaching staff for maintenance basic skill outsource to 3th party computing service Limited.

Assumption

The project purpose for improve the teaching / learning environment and provide students the best do assignment or examination environment. The ICT equipment is provide for Administration staffs, Students, and Teacher.

On current environment, administration staffs only write down the students and all staffs personal information on the general information paper. These paper can’t keep long time and they search the data is very different. When the information paper damaged, then they will miss the information. After the ICT implementation project, they can input all information to computer, easy to search data through windows build in search engine. In addition, the personal computer base on the hard disk to keep how many data. For example, the computer include 80GB hard disk, base on the general document to keep, the hard disk can keep around 6 – 7 years data.

On current environment, all students only submit paper assignment and examination. The

assignment and examination can’t keep long time, easy to damage and dirty. When these assignment damaged, the students must do it again, and the students sometime forget submit the assignment to administration of school, then the assignment will be fail. In addition, when teacher assigned project or coursework, but the school have not ICT equipment and internet service, then they search the information for the project is very different. After the ICT equipment implementation, all students can write the assignment and do examination by personal computer, when they change the word on the assignment is very easy, they only use the input device (e.g., keyboard…etc), they can change the words at once. In addition, when the school assigned the project to students, they can search the information for project through internet service. For example, the project topic is supermarket, they can search the supermarket definition, information and the stock prices. When students completed the project, they can print out the documentation through the printer.

On current environment, teacher head on old program material, the information is not the latest, students only receive the knowledge can’t meet the latest program requirement, and then all students join the paper examination, when they completed the examination, teacher only write down the result on students information paper. The paper have life cycle, when the paper damaged, the teacher can’t search the student examination and assignment record, and all teachers only show the program information on blackboard, when the board have not enough space for present next chapter, the teacher clean the blackboard is very different. After the ICT equipment implementation, the teacher can show the information of program through the electric whiteboard and easy to clean the board, the teacher only presses the clean button, then the whiteboard all information was clean automatically. In addition, the teacher schedule update the program information or show information download form internet by computer, and the teacher can input the students assignment or examination marks for the keep record to database system.

The senior management of school core requirement

At the school it is envisaged students

Access the internet for research information and e-learning material.

Prepare written homework and course project

Print out the project and homework hard copy for submits to teaching staff.

Teaching Staff Requirement

Keep record of student attendance and marks for exam and assignments

Access the internet for teaching materials

Feasibility Study

Purpose of the document

On last month, we completed the school implementation as the same as environment. The project environment is on city, the school ICT project purchase around 10 computers, 4 printers and 1 of Management and Administration System. They use system base on windows 2008 and windows 7, and the senior management minimum requirement is access to internet for search new information for school program and print out the assignment. The project documentation is for reference.

Reason

The Feasibility Study document was created for your reference. According the document, we can make the risk low level, and we can found out the expected risk report to the senior management before start the project. In addition, the senior management understand no project have not risk, and plan the contingency planning.

Technical Analysis

The following as the ICT equipment list

Hardware

HP server 110 G5 x1

HP Dx7400 x 10

3com 16 ports switch x1

HP Printer x1

Operation System and Application

Windows Server 2008

Windows 7

Microsoft Office 2010

Operational & Network Diagram

The local network is star network topology, the network include 10 of personal computers, 1 of Network Laser Printer, 1 of switch and 1 of server. The server feature is file and sharing function, the database system implemented the local hard disk.

The following as the City School Network diagram

Cost & Benefit Analysis

Cost / Benefit Analysis (‘0000)

Project : ICT planning and implementation – City School Date: 31 May 2010

Yr-0

Yr-1

Yr-2

Yr-3

Yr-4

Yr-5

Total

Costs

Installation

4

4

Training – Database Development

0.89

0.89

Training – User Level

1

1

Software

2

2

Running Costs

3

3

3

3

3

3

15

Total Costs

10.89

3

3

3

3

3

3

Savings

Clerical & Stencil

3

3

3

3

3

15

Annual print – out

3

3

3

3

3

15

Temporary Staff

3

3

3

3

3

15

Benefits

No Duplicates

0.25

0.25

0.25

0.25

0.25

1.25

Selective mailing

60

60

60

60

60

300

Better Targeting

50

50

50

50

50

250

Improved image

40

40

40

40

40

200

Total Benefits

159.3

159.3

159.3

159.3

159.3

796.5

Cost and Timescale

The project must within 7 month completed and the total cost is $120000.

Investment Appraisal

The project implementation is smooth, but I suggest client implement the firewall and anti-virus for corporate company version, because the project is not include network and computer security deceive or tools. In addition, the deliver the equipment is late around 2 days. We will discuss how to improve the equipment late deliver to site issue with 3th Party vendor.

Recommendation for network

We based on the network diagram, the network has not any deceive for network security, I suggest implement the firewall for protect local network data and web control. In addition, we suggest the setup the anti-virus administration server and Anti-virus on all computer and server.

The Project Network Infrastructure solution

The project will follow the senior management minimum requirement, we will implement 8 of personal computer, local network and electric whiteboard on classrooms.

The following is the local network setting for this project

This is Local Network physical Configuration (LAN Network)

Technical Analysis

The project mainly concern is the teacher or student access to internet through the broadband network, teacher can show the program information or material on the electric whiteboard, student search the information or submit the assignment through the personal computer, student can print out the assignment through the network printer, so the senior management of school request create the new project for above requirement.

This implementation project will require investment in the following area,

Local Network implementation (Include Cabling structure)

Server feature and database implementation

Personal Computer implementation

Network Printer implementation

The ICT equipment implementation of project mainly 4 steps – Network implementation, server implementation and configuration, personal computer implementation and network printer implementation.

First Step – Network implementation

The network implementations include cable implementation, switching implementation and WAN link implementation.

We are according the school floor plan implement the cabling first, because all local network purpose, must use network cable access to all switch, personal computer and server. Second, we implement the switch for linkup all ICT equipment and WAN link, and last we implement the WAN link with ISP (Internet Service Provider), then the local network completed configuration and when the personal computer plug the network cable, then user can use the internet service.

The following as the switch configuration step

Logon to configuration interface through the console mode

Change the login to switch password

Select to “interface”, then select “define”

Type the school local network information on switch

(e.g. IP Address, subnet mask & default gateway)

Select to “System”, then input all school information (e.g location, contact……..etc)

Exit

Second Step – Server Feature and Database Implementation

We completed the First Step and the senior management of school signed the stage complete form, then we apply second step – Server and Database Implementation. The e-Class system is based on Oracle and SQL Server platform development, so we need accord the government funding choice the database implementation, they received the government funding around 150000, so we will implement Oracle database on server.

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The Oracle Database is OO database, the database structure use relational data model, that’s mean the database will slot the data according rules, then the database will combine to data display on the monitor.

The Following as the server operating system and database implementation procedure,

Download the Windows 2008 Server media from Microsoft website.

(Website address: http://www.microsoft.com)

Select the Windows language and press “Next”.

(*We suggest implement the “English” Language, because the e-Class is based on English windows, so the system is more stable than other language)

Click the “Install Now” button, then select “Accept” the windows license

Type Windows CD Key on “Windows Key” textbox and press “Next”

(* The CD Key label is on the server case, so we must input this key to textbox)

Select the Hard Disk Location for Install the windows and press “format”, then press “Next”.

Wait the Windows auto run the setup procedure, the process around 15 minutes.

When Windows popup the restart windows, then press “Restart Windows” button

When the windows after the reboot, then the windows will popup change the “administrator” password.

Completed Step 8, then update all windows service pack and security hotfix

When the windows updated the latest sevice pack and hotfix, then we enable the server feature – IIS and file and printing sharing service.

Completed Oracle pre-set procedure, then we insert the Oracle 11g to implementation

Press “Next” and Change the default install path from “C:Program Files” to “C:Oracle”, then press “Next”

Select the “Enterprise Mode” and press “Next”

Select the “Custom” and press “Next”

Point to Database driver and connecter only enable “Microsoft SQL Server”, “Oracle” and “Microsoft Access”, then press “Next”

Wait the Oracle Database completed installation procedure, the procedure complete time around 30 minutes.

Press “Next” button and complete the installation

Select to windows button -> all programs -> Oracle 11g Database -> start the database first page.

(If we can access the page, the installation successful, otherwise, we need foud out the problem)

Last, we need type the IP Address and subnet on network adapter, and we use test the network connection by ping……etc.

Third Step – Personal Computer Implementation

When we completed second step and the senior management signed the stage complete form. We implement the personal computer on local network. The personal computer will deploy windows, Oracle client, network printer, Office Application and e-Class client. When we completed the personal computer implementation, then the computer can provide access to internet service and get network resources.

The following as the personal computer operating system, Office Application and database client procedure,

Switch on the Computer, then the computer will popup the windows pre-set explorer.

Select “Accept” the license and press “Next”

Type the Computer Name on “Origination” textbox, then press “Next”

Change the Computer Name and type the local administrator password.

Select the location “Hong Kong” and press “Next”

Select all default setting and press “Complete”

Restart the computer and login to windows as “administrator”

Update all windows service pack and security hotfix

Completed windows update, then we type the IP address and Subnet on network adepter

Insert the Microsoft Office 2003 to computer

Press “Next” and type the Office 2007 license key, then press “Next”

Select the “custom” and press “Next”

Select “Word, Excel, PowerPoint, Outlook” install on local drive and press “Next”

Wait the setup procedure complete, then press the “Complete” button.

Completed Microsoft Office procedure, then start the Oracle client procedure.

Insert the Oracle database disk to computer and press “Next”

Select “Accept” license and press “Next”

Select the “Client Only” and press “Next”

Wait the Oracle setup auto process completed

Press “Completed”

Select the Windows button and click “Control Panel”

Click to “ODBC” and Add the “Oracle Driver”

Type the server IP Address and login account for login to database

Test the connection

Completed the Oracle setup procedure

Fourth Step – Network Printer Implementation

Completed the Step 1 to Step 3, then we implement the network printer, The network laser printer need enable the network module function and IP address. After the network laser printer configurations, then we implement the printer driver on local drive, the drive must include IP Address and send data to printer port number.

The following as the network printer from user request to print out document,

Users get the print out document on printer

Users select the printer driver and send the request to printer.

Printer receive the data

Windows will popup message “print out successful”

Printer print out the documentation

Printer will change the data to image

The following as printer configuration list

IP Address for Printer

Network Duplex Setting

Tray paper size

System and Network Recommendation

Base on the ICT implement project, the security configuration is excluded, because the costing maybe over around 20 – 30% budget, then the ICT equipment implementation project delays around 2 month, so this is optional in this moment.

I approach the school implement the firewall and antivirus server, because the firewall can block the unknown network packet and internet ports control, it can disable un-use port for other network service, for example, port 21 for FTP server, port 22 for ssh, port 23 for telnet service…………etc., the hacker always entry to internal network data through these network ports. In addition, I recommend all computers implement the anti-virus for protect the operating system and data, because when the computer download and implement the virus file, it will make the computer very slow, and capture the confidential data automatically to send out to hacker. In the worst case, the computer missed the file, but we can’t find the reason, so I recommend implement the firewall and antivirus for computer edition.

On system side, I recommend setup the backup for server data, when the server hard disk damaged, then we can restore the latest data through the backup solution, then I recommend apply the Symantec backup solution, the backup software interface is user friendly, the teaching staff is easy to control the backup schedule and definition. This recommendation is optional. The senior management of school base on the budget include to budget or not. The solution total price is around 50000 – 60000 (Include the Storage & Autoloader).

Cost & Benefit Analysis

Cost Analysis

In this project, the ICT equipment total is $108900, the prices is included the ICT equipment configuration, ICT equipment 3 years warranty, the server and switch maintenance 7X24X4, the personal computer and database maintenance and support is normal office hours (09:00 – 18:00).

The following as the ICT equipment Costing Statistics

Cost (‘0000)

14

12

10

8

6

4

2 Cost

1 2 3 4 5 6 7

Year

We are according the costing statistics for do cost analysis, the statistics show up the cost to reduce according the implemented the project year, The first year guard total is purchase ICT equipment and maintenance, so the first year costing is around $108900, then from 4 year between 7 year, the senior management of school only pay the all equipment hardware maintenance fee, that mean is the senior management only payment for annual maintenance fee ($20000).

The village small school project purchase ICT equipment costing

Equipment Description

Prices

Server (A)

HP 110 ML Server

$7000

Microsoft SQL Server 2008 (5 Cal)

$15000

Crystal Report

$7000

Avast Antivirus Server Edition

$1500

Computer (B)

HP Dx7400 x8

$ 40000

Office 2007 Standard Eng Version

$ 14400

Crystal Report Client

$ 24000

Microsoft SQL Server Client

$ – (Included on SQL Server)

Office Equipment (C)

HP LaserJet Printer

$ 10000

Electric White Broad x2

$ 10000

Networking (D)

Cabling

$ – (Included on Switch Implement)

3com switch 4260XM 24 ports

$ 4000

Internet Service provider (PCCW)

$ 5000 /per year

The project guard total is (A) + (B) + (C) + (D) – $29000 = $108900

(* $ 29000 is special discount by 3th Party vendor)

Benefit Analysis

After the ICT implementation project, it will return benefit to the senior management of school. For example, Staff man power, daily operation performance, data, learning quality, school image……….etc. When we completed the implementation project, administration staff and teaching staff easy to update the general information through computer, for example, current environment, administration staffs update the student resident address, they need manually search the information folder, after the search, then they change to the address on the concern student information form. This operation always use around half day to complete the task, but we completed the personal computer and application implementation, then they manually to input the information to Microsoft spared sheet through the Microsoft Excel one time. When they want to update student personal information, then they open the document, and use search function found out the student row for change the student information. That does can improve the daily operation performance. In addition, the school can change the work flow model to personal computer that means is the administration staff filing operation, update the information, and copy the learning material for student. These operation only 1 or 2 staffs to complete, no need to add the head count for assist the administration staff and the manpower for assist their daily operation, that the school can save around 20% administrative expenditure. In the project, we planned implement the file and database server on the local network, the file server can public the share folder for the teaching staff and administration staffs to keep the general or confidential data, and the user through the school administration and management system to add the student information on database. These feature can keep around 4 – 5 years data, but the server real keep how long data of the school depend on the hard disk size in the server, for example, the server implemented 320 GB hard disk, accord the word file format to calculate the quantity, we think the server can keep around 4 years, but the data is graphic or presentation material, then the quantity maybe only around 3 – 3.5 years. In addition, the current environment, they can keep around 2 years and search the concern data different. In fact, the computer keep data is rather than paper information folder.

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The following as the Benefit Analysis Statistics

Benefit (‘0000)

14 Benefit

12

10

8

6

4

2

1 2 3 4 5 6 7

Year

The senior management of school accord the statistics, when after the project form 2 year to 7 year, then the benefit is the most large, because the staffs operation performance have improve the efficiency. And the data can keep so many long time, at latest the data is not easy to miss or damage.

Risk Assessment

We need risk identification first, and then we need do the risk estimation. Finally, we need test the risk evaluation for decide the risk level.

Risk Identification purpose is preparing a list of all the potential risks which could be faced the project.

Risks Estimation purpose is accord the risk identification result to prepare solution or recommendation for avoid coming up the project risk.

Risk evaluation purpose Project Manager decide whether the level of each risk is acceptable or not and, if not, what actions can be taken to make it more acceptable

Risk Identification

We accord the same level project management experience, the senior management of school depth to understand the risk expectation.

The following as the risk identified list

Supplier deliver equipment to destination expected date

Costing over budget

Work day over the schedule

IT equipment hardware issue

Risk Estimation

We are according the risk identified list, the supplier equipment late deliver to site reason that may the vendor arrange the delivery schedule mistake, or the equipment need order the brand new by vendor, this risk is important, and the costing over budget, that maybe the hardware is not fixed price, so the price sometime is cheaper or more expensive than the quotation price. Third port, works over schedule, that may the deliver equipment over of expect date, so other project stage maybe delay to schedule. Finally, the equipment hardware issue, maybe unstable or malfunction, this risk must the project can’t complete on deadline, because we found out the problem, the vendor order the new brand equipment for replacement, but they always ship the new equipment around 1 week.

The following as the risk matrix for the project,

Risk

Probability

Impact

1

H

H

2

M

L

3

L

M

4

H

H

Risk Evaluation

We are according the risk identification list, we have a solution to reduce the risk level, the risk solution is found 2 or above vendor for purchase IT equipment and we need double confirm the deliver equipment schedule, then the risk 2, we will confirm the temporary purchasing order or confirm the purchasing order and fax to the vendor sales department, and then we process the purchasing procedure as soon as possible. The risk 3, we will arrange enough human resources on site to start the project, but the team member resigned, we will assign other people with concern technical to counties the project. Final, the risk 4, we will request the delivery date early for our engineer to test the hardware and software performance, when the hardware unstable, we will call the vendor re-delivery the equipment at once.

In addition, we must take the project risk write on the risk log, because that for other project manager for reference.

On the system and network side, we must build up the system and network evaluation for test the project system and configuration. For example, we setup the windows 2008 server and database for test the e-Class, setup the evaluation network for test the network configuration. In addition, we setup 1 of client for test the e-Class web interface and test the system error, when we tested the error or the performance is not expect the result, then we change the configuration and re-test again until to the evaluation environment applied to the school.

Risk Measurement

Project Process

Senior Management Idea / Requirement

Project Meeting With Committee

Feasibility Study

Project Meeting with Committee

Network and System Design

Network and System Implementation

Network and System Testing

Prepare documentation

User Training

Complete the project

Project Schedule

Task Name

Start Date

End Date

Project Start

1 July 2010

Project Meeting – Phase 1

1 July 2010

2 July 2010

Feasibility Study

5 July 2010

13 August

Study the Existing Environment

5 July 2010

22 July 2010

Reference other same type project

22 July 2010

11 August 2010

Project Meeting – Phase 2

12 August 2010

13 August 2010

Network and System Design

16 August 2010

16 December 2010

Network Design

16 August 2010

24 August 2010

Network Configuration Design

15 August 2010

2 September 2010

System Configuration Design

3 September 2010

13 September 2010

Network Policy

14 September 2010

22 September 2010

Order the network and Office equipment

23 September 2010

4 November 2010

All network and Office equipment deliver to school

5 November 2010

16 December 2010

Network and Office equipment implementation

17 December 2010

25 January 2010

Cabling Implementation

17 December 2010

27 December 2010

Switching Implementation

18 December 2010

5 January 2011

Computer Implementation

6 January 2011

14 January 2011

Backup all Configuration

17 January 2011

25 January 2011

Network and Computer Performance Testing(UAT)

26 January 2011

4 March 2011

Training

7 March 2011

8 March 2011

Complete the Project

8 March 2011

The following as the Action Plan of Project

Task Name

Duration

Prime

Project Start

0/181 Days

Project Meeting – Phase 1

2/181 Days

Ryan, Mgt of School

Feasibility Study

30/181 Days

Ryan

Study the Existing Environment

15/30 Days

Ryan

Reference other same type project

15/30 Days

Ryan

Project Meeting – Phase 2

2/181 Days

Ryan, Mgt of School

Network and System Design

28/181 Days

Ryan

Network Design

7/28 Days

Ryan

Network Configuration Design

7/28 Days

Ryan

System Configuration Design

7/28 Days

Ryan

Network Policy

7/28 Days

Ryan

Order the network and Office equipment

31/181 Days

Ryan, Vendor

All network and Office equipment deliver to school

30/181 Days

Ryan, Vendor

Network and Office equipment implementation

28/181 Days

Ryan

Cabling Implementation

7/28 Days

Ryan

Switching Implementation

7/28 Days

Ryan

Computer Implementation

7/28 Days

Ryan

Backup all Configuration

7/28 Days

Ryan

Network and Computer Performance Testing(UAT)

30/181 Days

Ryan

Complete the Project

181/181 Days

Ryan, Mgt of School

Grant Chart for the school project scdule

Activity Network for School Project

Waterfall Model

Project Stage Description

In this project have 10 stages for processing

Senior Management Requirement

Project Meeting

Feasibility Study

Project Meeting

Network and System Design

Network and System Implementation

Network and System Testing

Procurement

User Training

Complete the Project and Maintenance

Senior Management Requirement

The senior management request setup equipment or something for improve the school or

company daily operation, then they will provide tender for start the project, the tender have

project or operation standard. The IT staff or in charge the project holder accord the tender

plan the project schedule and planning

Project Meeting (Phase 1)

The project meeting mean as such as senior management requirement terms,

but the meeting must depth know the senior requirement and real target for

improve which operation. For example, the in charge project guys collect all

user minimize requirement, then they will propose the select solution. This

stage goal is make vendor or IT staff know the senior management requirement

.

Feasibility Study

When the vendor or IT staff collected the requirement, then found out the

same type project for reference, and then he / she is according the project

risk experience for reminder the project how can make the risk on lower status.

In addition, they will found out the project documentation for review, then

improve the project successful rate.

Project Meeting (Phase 2)

After the feasibility study, then the project manager will provide the

documentation for small school project, he will provide the document is

proposal, draft solution for small school environment, expectation risk, draft

project costing, Haman Recourse Plan, Involved concern people list,

the project stakeholder, network development and maintenance…etc. These

documentation is for the senior management decide the solution, budget and

time for project. The senior management have decision on this stage of project.

Network and System Design

According the senior management decision, then IT staff or vendor plan the

network and system infrastructure, network and system policy configuration,

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network topology, IT equipment document preparation……….etc. When the IT

confirm the design, then will order the ICT equipment for start the project, in

this moment, IT staff or vendor will provide the equipment list, network and

system infrastructure diagram and configuration list. This stage around 1

month.

Network and System Implementation

When ICT equipment delivered to school, then IT will be start the project

implementation, the implementation have 4 of phases.

Cabling implementation

Switching implementation

Personal computer and office equipment implementation

Operating System and Software Implementation

Cabling implementation is the most basic network implementation part, because the

cabling have not ready, then all implementation will be delay. In addition, the cable is

important part, have not cable, then the network can’t build up.

Switching implementation is part of setup network, when complete the

cable installation, then the switch link up all cabling and computer, the

network draft status is successful. In addition, IT can use laptop access to

internet through broadband network, make sure the network can

functional.

Personal computer and office equipment implementation is when the

network infrastructure complete the setup, then install the computer

and office equipment for user use. This stage test around 7 days, then

IT staff can test the performance and result.

Operating System and Application implementation

When hardware and network equipment already, then IT will process last implementation

step, IT will complete the operating system and application implementation, this stage

complete around 7days. When this stage completed, then the project enter to next stage

process – Network and System performance testing.

7. Network and System performance testing

When IT completed all project implementation process, then start the network and

system performance on production environment. On network will test the access internet

function, speed, trace the internet path, use command found out the local area network

equipment, testing all computer and equipment general function. In system side, test

the computer all office function, e.g. printing, browse the local and network document…

etc.

8. Procurement

Procurement is the documentation of project, e.g, user configuration guide, backup plan

Project report, expectation risk and recommendation, ICT equipment user guide……etc.

The documentation goal for teaching staff or IT staff know the network and system

infrastructure. In addition, IT staff or teaching staff can easy trace the problem accord

the documentation.

9. User Training

When we completed the project, then teach the in-charge maintenance staff or IT

basic troubleshot skill for this local network, and teach teaching staff how to manage

computer local user account. In addition, teach basic use skill for teaching staffs.

On beside, we teach the user how to use the Administrative and Management System,

the system work flow present to user for their reference, and then we will setup

the data directory for user found out the database field and description.

10. Complete the project and database maintenance

All process complete and user accept the UAT result, then the project implementation

finish. In addition, we guide the teaching user maintenance the database and database

backup.

Teaching Staffs & Administration Staffs Training Plan

After the ICT project, then the following as the user and administration network guide line

and the basic administration skill for simple troubleshooting. The training plan include area

in server, network, application and printing

The training plan list for teaching staff and administration database system user guide area

Input / Output Data

Search data through the system search engine

Add / Update System

delete un-used data

Generate the report

What actions can dependence and Parallel Comparison

Dependence

Parallel

1. Data Input

X

2. Written Report

X

X

3. Data Warehouse

X

4. Data Housekeeping

X

5. Search Data

X

6. Access to Internet

X

7. Update Learning Material

X

X

8. Display Movie

X

The following as the teaching staffs for the network and system administration basic skill guide line,

Network simple troubleshooting

Printer Repair guide

Computer first – check guide line

We teach them use network command for troubleshot the network issue, for example,

tracert, ipconfig /release, ipconfig /renew, pathping………..etc.. When user reported the

computer can’t access to internet, teaching staffs use these commend for troubleshooting,

they will try the best to fix the problem, if the problem still fix, then we will assign the

engineer for troubleshooting.

When Printer jam paper or show the “Toner is Empty” massage, then I teach them how to

remove the paper and replace the toner. When they repair the printer, then they will print

the testing paper for support the printer resumed normal.

Users always report the computer can’t read the USB memory deceive, we found out the problem is the windows can’t assign correct drive letter.

Supplier specification for both the hardware and software

Criteria

Supplier 1

Supplier 2

Supplier 3

1

HP ML 110 Server

JOS

ASL

Microware

2

HP DX7400 x 8

JOS

ASL

Microware

3

HP LaserJet Printer

JOS

ASL

Microware

4

Electric Whiteboard x2

JOS

ASL

Microware

5

3com Switch 4260 XM 24 ports

JOS

ASL

Microware

6

Microsoft SQL Server 2008 + 5 Cals

JOS

ASL

Microware

7.

Crystal Report + Client

JOS

ASL

Microware

8

Microsoft Office 2007 SBE

JOS

ASL

Microware

9

Avast Anti-virus Server Edition

JOS

ASL

Microware

10

e-Class System

JOS

ASL

Microware

We can find the following Prices comparison, then we order the ICT equipment reason.

ICT Equipment Price Comparison – JOS, Automated Service Limited (ASL) & Microware

Hardware / Operating System / Application

Qty

Total Amount

(HKD)

Vendors

 

JOS

Automated System (HK) Ltd.

MICROWARE

 

Hardware: 

1

HP ML110 G6

1

7000

7500

8500

– Intel Core 2 Duo E5550

– 2 x 2GB 667MHz DDR2,

Total 4 DIMM Sockets,

– 3.5″ SATA HDD

(Integrated RAID-0, -1),

– DVD-RW SATA

(Included 3 years warranty)

1

– 500GB Hot-Swap SATA HDD

2

2

HP Dx7400

8

40000

45000

43000

– Intel Core 2 Duo E5400

– 2 x 1GB 1033Mhz DDR3

Total 4 DIMM Sockets

– 3.5 SATA HDD (1 Slot)

– DVD-ROM SATA

(Include 3 years warranty)

8

– 250GB SATA II / 8MB HDD

8

3

HP LaserJet Printer

1

10000

11000

12000

4

Electric White Broad

2

10000

10500

11000

5

3com Switch 24port 4260XM

1

4000

4100

4050

 

Software:

6

WinSvr 2008 Small Business

1

11800

12000

12500

7

WinSvrCAL 2008 SNGL OLP NL UsrCAL

5

8

Microsoft SQL Server 2008

(Included 5 cals)

1

15000

17000

16500

9

Crystal Report + Client

9

31000

32000

33000

10

Microsoft Office 2007 Small Business

English edition

8

14400

15000

16700

11

Avast Anti-virus Server Edition

1

1500

2000

3000

12

e-Class school administrative and management System

1

20000

21000

33000

 

Special Discount :

 

(29,800.00)

Total:

108900.00

177100.00

193250.00

Checklist of the hardware and software

Criteria

Supplier

Price

1

HP ML 110 Server

JOS

7000

2

HP DX7400 x 8

JOS

40000

3

HP LaserJet Printer

JOS

10000

4

Electric Whiteboard x2

JOS

10000

5

3com Switch 4260 XM 24 ports

JOS

4000

6

Microsoft SQL Server 2008 + 5 Cals

JOS

15000

7.

Crystal Report + Client

JOS

31000

8

Microsoft Office 2007 SBE

JOS

14400

9

Avast Anti-virus Server Edition

JOS

1500

10

e-Class System

JOS

20000

Stakeholder of the senior management staffs point to project

When

How

Why

Principal

– Project Meeting

– Follow the Stage

– Meeting & email

– Provide the Minimum Requirement

– Approve the Project Budget

– Sign the stage complete from

3th party Vendor

– Order ICT equipment

– Email

– Help quote & purchase

ICT equipment

E-Class Specialist

– Introduce the School management system

– E-Class Training

(User & Administration)

– Meeting

– Email

– Training

– Provide the product information.

– Estimate the school which version comfortable environment

– System Training

Teaching Staff

– Project Meeting (Phase 1& 2)

– Provide Daily Operation

– User Training

– Administration Training

(Basic Level)

– Meeting

– Email

– Training

– Network and System testing

– Provide the daily operation

– Provide the operation requirement

– Administration & Usage Training

– Test the network and system, then confirm the project is completed.

Admin Staff

– E-Class System Training

– User Training

– Teach them how to use the system.

System Expect

– Project Meeting

– Meeting

– Email

– Provide the system professional idea of System.

Network Expect

– Project Meeting

– Meeting

– Email

– Provide the system professional idea of Network.

Security Expect

– Project Meeting

– Meeting

– Email

– Provide the system professional idea of System and Network Security.

Project Manager

– Project Meeting

– Order the ICT equipment

– complete the project

– Meeting

– Email

– Implementation

– Training

– Confirm clearly to understand to core requirement.

– Coordinate 3th Vendor Sales and deliver staff

– Co-operate the implementation

– UAT Testing

– Send the complete project sign of the senior management.

ICT Project Company Reference (Include Hardware or Software)

(Upgrade or New brand Implementation)

Rosedale on the Park

http://www.rosedale.com.hk

Anterport Technology Limited

http://www.anterport.com

CL Computing Service Limited

http://www.clser.com/

Sony Corporation of Hong Kong Limited

Hello there!

Rosedale Hotel Management Limited

http://www.rosedalehotels.com

ICT Project School Reference (Include Hardware & Software)

S’T Paul College Primary School

http://www.spc-ps.edu.hk/

S’T Paul’s Co-educational College Primary School

http://www.spccps.edu.hk/en_index.php

Baptist Lui Ming Choi Secondary School

http://www.blmcss.edu.hk/

Yu Chun Keung Mem. College No.2

http://www.yck2.edu.hk/

System and Network Product Reference

Microsoft Corporate Limited

http://www.microsoft.com

Cisco System Inc.

http://www.cisco.com/

3com / HP Networking

http://www.3com.com/

e-Class

http://www.eclass.com.hk/

Order Now

Order Now

Type of Paper
Subject
Deadline
Number of Pages
(275 words)