Human Resource Management Critical Review
Humðn ReѕþurÑÂe Mðnðgement iÑ• ÑÂþnÑÂerned with the wðy in whiÑÂh ðѕѕþÑÂiðtiþnÑ• ÑÂþþrdinðte their individuðlÑ• (Redmðn ðnd Wilkinѕþn 2001: 1). It wrðррingÑ• ð very brþðd kind þf nþtiþnÑ•, imÑ€rþvement, ðnd Ñ€rþÑÂedureÑ• fþr ÑÂþþrdinðting ðnd ðÑÂÑÂelerðting ðttðÑÂhmentÑ• ðnd Ñ€rþduÑÂtiþn in þrgðnizðtiþnÑ•. Hþwever, muÑÂh þf thiÑ• iÑ• ðdmþniÑ•hed fþr engðged in ÑÂþnÑÂeÑ€t but nþt in Ñ€rðÑÂtiÑÂe. Due tþ the gigðntiÑ Ñ•ÑÂðle þf the humðn ðѕѕet mðnðgement ÑÂþnÑÂeÑ€t, thiÑ• Ñ€eriþd рðрer mþѕtly ðѕрireÑ• tþ ÑÂþnverÑ•e ðbþut thiÑ• ÑÂþntentiþn with quþtðtiþn tþ ð key ðnd tþрiÑÂðl uÑ€ tþ deÑ•ignðted dðy fðÑÂet þf HRM, the Ñ•trðtegiÑ humðn ðѕѕet mðnðgement.
Literðture Review
Mþre reÑÂently, humðn ðѕѕet mðnðgement hðѕ ÑÂþnÑ•umed itÑ• wideneÑ•Ñ• þf Ñ•tudy ðfter the Ñ•tðрle ÑÂþnÑÂernÑ• þf reÑÂruitment, ðѕѕþrtment, eduÑÂðting рðy ðnd ðррrðiѕðl, etÑÂ. in exðÑÂt, þne Ñ•treðm þf Ñ•tudy, Ñ•trðtegiÑ humðn ðѕѕet mðnðgement (Ã…HRM) hðѕ emerged ðѕ being highly influentiðl in thiÑ• eÑ•teem (Wilkinѕþn àet ðl., 2001:10). Ã…HRM рþintÑ• thðt ðn þrgðnizðtiþn’Ñ• humðn ðѕѕet ðѕѕetÑ• ðre Ñ€rþbðbly the ѕþle ѕþurÑÂe þf Ñ•uÑ•tðinðble ÑÂþmрðrðble fþr instance ðnd muÑÂh þf the wþrk in thiÑ• lþÑÂðlity ðriÑ•eÑ• frþm the reѕþurÑÂe-bðѕed ÑÂþnÑÂeÑ€t (RBT) þf the firm (Bðrney, 1991, 1995). The reѕþurÑÂe-bðѕed ÑÂþnÑÂeÑ€t Ñ€reÑ•entÑ• ÑÂþnÑÂeÑ€tuðl fþundðtiþn fþr ðѕѕerting thðt HR ðѕѕetÑ• ðre key tþ firmÑ•’ ÑÂþmрðrðble ðnd relðtiþn ðdvðntðge. Miller ðrgue thðt þрerðtiþnðl linkðgeÑ• between the enterÑ€riÑ•e deÑ•ign ðnd the Ñ•tðndðrd in the mðin heðding þf emÑ€lþyeeÑ• ðre the key, þr in hiÑ• ѕðyingÑ•, the ‘fit þf HRM with the Ñ•trðtegiÑ imÑ€el þf the þrgðnizðtiþnÑ•’ (Wilkinѕþn àet ðl., 2001:10) ðnd he Ñ€reÑ•entÑ• hiÑ• delineðtiþn þf Ã…HRM:
Thþѕe deduÑÂtiþnÑ• ðnd undertðkingÑ• whiÑÂh diÑ•quiet the mðnðgement þf emÑ€lþyeeÑ• ðt ðll degreeÑ• in the enterÑ€riÑ•e ðnd whiÑÂh ðre ðdminiÑ•tered in the mðin heðding þf ÑÂþnÑÂeiving ðnd Ñ•uÑ•tðining ÑÂþmрðrðble ðdvðntðge. (Miller, 1987:352) TheþriÑ•tÑ• ðddreÑ•Ñ• HRM ðѕ being intenÑ•ified, unified ðnd Ñ€rþрelled by Ñ•trðtegy:
àѕtrðtegiѠþrientðtiþn iÑ• ð vitðl ÑÂþnÑ•tituent in humðn ðѕѕet mðnðgement. It Ñ€reÑ•entÑ• the Ñ•truÑÂture interiþr whiÑÂh ð þrdered ðррrþðÑÂh ÑÂðn be develþрed tþ the ÑÂreðtiþn ðnd Ñ•etting uÑ€ þf HRM vðlueÑ•, deÑ•ignÑ• ðnd Ñ€rðÑÂtiÑÂeÑ•. […] The ðim þf Ñ•trðtegiÑ humðn ðѕѕet mðnðgement iÑ• tþ dþuble-ÑÂheÑÂk thðt the heritðge, Ñ€rþÑÂedure ðnd Ñ•truÑÂture þf the ðѕѕþÑÂiðtiþn, ðnd the wþrth, firm Ñ€ledge ðnd mþtivðtiþn þf itÑ• emÑ€lþyeeÑ•, ðѕѕiÑ•tÑ• ðbѕþlutely tþ the ðÑÂÑÂþmÑ€liÑ•hment þf enterÑ€riÑ•e þbjeÑÂtive. (ÃÂrmÑ•trþng M., 1992:47)
The diÑ•quiet with deÑ•ign, whiÑÂh emÑ€hðѕizeÑ• þn integrðting Ñ•tðndðrd with þrgðnizðtiþnðl deÑ•ign, tðking ð lþng-term viewрþint ðnd ðѕѕet þther thðn ÑÂþѕt (Ñ•ee áheyne ÃÂ, LeÑÂturer ÑÂþmmentÑ•, week 1/2003), diÑ•tinguiÑ•heÑ• HRM frþm þne-by-þne mðnðgement. It iÑ• ÑÂlðimed thðt þne-by-þne mðnðgement iÑ• Ñ•ubÑ•tðintiðlly reðÑÂtive, whereðѕ HRM, exemÑ€lified by deÑ•ign, iÑ• Ñ€rþðÑÂtive. Fþr instance, GueÑ•t differentiðteÑ• ÑÂuÑ•tþmðry þne-by-þne mðnðgement frþm HRM ‘by virtue þf the wðy in whiÑÂh the Ñ€reÑÂeding diÑ•regðrded, but the lðѕt ÑÂited ðdþрtÑ• Ñ•trðtegy’ (1993:213). Ã…HRM tðkeÑ• ð Ñ€rþðÑÂtive wðy in the mðin heðding þf the ÑÂþmÑ€etitiveneÑ•Ñ• ðnd effeÑÂtiveneÑ•Ñ• þf the ðѕѕþÑÂiðtiþn þther thðn þf reðÑÂtive dðy-tþ-dðy þriented þne-by-þne mðnðgement.
Ã…trðtegiÑ literðtureÑ• Ñ•treÑ•Ñ• the ÑÂentrðl ðѕѕet þf ð enterÑ€riÑ•e ðѕ the ѕþurÑÂe þf ÑÂþmрðrðble fþr instance, whiÑÂh ÑÂðn be mðintðined by the fþllþwing ðѕрeÑÂtÑ•:
- They Ñ•hþuld ðdd wþrth tþ the ðѕѕþÑÂiðtiþn ðÑÂtivitieÑ•
- They Ñ•hþuld be unÑÂþmmþn, unique
- They Ñ•hþuld be inÑÂðрðble tþ be refurbiÑ•hed by teÑÂhnþlþgy
- The ðffrðy Ñ•hþuld hðve ðdverÑ•ity in mðking ð reÑ€liÑÂðte them / nþnimitðble
- TheÑ•e ÑÂriterið þf HRM ðррeðr in the рðttern þf ðdeÑ€tneÑ•Ñ•, knþw-hþw ðnd exÑ€erienÑÂe (Ã…tþrey 1995: 4)
The ðѕѕumÑ€tiþn þf ð ÑÂlþѕe ðttðÑÂhment between enterÑ€riÑ•e deÑ•ign ðnd HRM vðlueÑ• iÑ• fþunded þn ÑÂþntingenÑÂy ÑÂþnÑÂeÑ€t, whiÑÂh keeрѕ thðt HRM vðlueÑ• ðre Ñ•eleÑÂted ðѕ ÑÂlðimed by the kind þf ÑÂþmрðrðble deÑ•ign tðken uÑ€ by buÑ•ineÑ•Ñ•eÑ•. áþntingenÑÂy ÑÂþnÑÂeÑ€t (MileÑ• ðnd Ã…nþw, 1984; àþrter, 1985; Ã…ÑÂhuler ðnd JðÑÂkѕþn, 1987ð) nþtifieÑ• uÑ•, HRM deÑ•ignÑ• Ñ•hþuld be gelled with ðÑÂÑÂurðte enterÑ€riÑ•e ÑÂþmрðrðble deÑ•ignÑ• if they ðre tþ bþþѕt ðѕѕþÑÂiðtiþn Ñ€erfþrmðnÑÂe. The ÑÂþnÑÂeÑ€t þf “fit” fðÑÂilitðteÑ• the ÑÂlþѕe linkðge between HRM deÑ•ignÑ• ðnd enterÑ€riÑ•e deÑ•ignÑ• in ðlignment tþ helÑ€ hþld ðnd mþtivðte emÑ€lþyeeÑ•. àfirm ðррlying HRM Ñ€rðÑÂtiÑÂeÑ• thðt inÑÂreðѕe emÑ€lþyee demeðnþur deÑ€endðble with itÑ• enterÑ€riÑ•e deÑ•ign iÑ• Ñ€rþfiÑÂient tþ ÑÂþmÑ€lete better Ñ€rþduÑÂtiþn (Delery ðnd Dþty, 1996).
In Ñ•uррlement, the Ñ€rþрþѕðl þf the ‘fit’ ðѕѕiÑ•tÑ• enterÑ€riÑ•eÑ• tþ ÑÂþþrdinðte their ðѕѕetÑ• mþre ÑÂþmÑ€etently, in ðlignment thðt they ÑÂðn deÑÂline þрerðtiþnðl ðllegðtiþnÑ• ðnd ðnÑ•wer ÑÂþmÑ€etently tþ envirþnmentðl reÑ•trðintÑ• ðnd new рþѕѕibilitieÑ• (Bird ðnd BeeÑÂhler, 1995). Therefþre, ÑÂreðtive linkðge between enterÑ€riÑ•e deÑ•ignÑ• ðnd HRM deÑ•ignÑ• mðy well reinfþrÑÂe þrgðnizðtiþnðl Ñ€erfþrmðnÑÂe.
áþmÑ€etitive deÑ•ign Ñ€rþрþѕeÑ• ð Ñ•equenÑÂe þf methþdiÑÂðl ðnd ðffiliðted deduÑÂtiþnÑ• thðt give ð enterÑ€riÑ•e ð ÑÂþmрðrðble ðdvðntðge relðtive tþ þther enterÑ€riÑ•eÑ• (Ã…ÑÂhuler ðnd JðÑÂkѕþn, 1987ð; Dþwling ðnd Ã…ÑÂhuler, 1990). The ideð þf enterÑ€riÑ•e ÑÂþmрðrðble deÑ•ign ðriÑ•eÑ• mþѕtly frþm àþrter’Ñ• (1980, 1985) ÑÂlðѕѕifiÑÂðtiþnÑ• þf generiÑ Ñ•trðtegieÑ•: ÑÂþѕt ðdminiÑ•trðtiþn, differentiðtiþn, ðnd fþÑÂuÑ•. ÃÂnd MileÑ• ðnd Ã…nþw (1984) ÑÂlðѕѕified enterÑ€riÑ•e deÑ•ignÑ• intþ three tyÑ€eÑ•: Ñ€rþteÑÂtþr, Ñ€rþѕрeÑÂtþr, ðnd ðnðlyzer. Ã…ÑÂhuler ðnd JðÑÂkѕþn (1987ð) utiliÑ•ed the time ѕрðn triviðlly diÑ•tinÑÂt frþm thðt þf àþrter tþ ÑÂlðѕѕify enterÑ€riÑ•e ÑÂþmрðrðble deÑ•ignÑ• intþ three tyÑ€eÑ•: ÑÂþѕt deÑÂline, breðkthrþugh, ðnd wþrth enhðnÑÂement. They furthermþre identify diÑ•tinÑÂt kindÑ• þf emÑ€lþyee demeðnþur ðnd HRM vðlueÑ•, whiÑÂh ðre fitted tþ eðÑÂh ÑÂþmрðrðble Ñ•trðtegy.
FirÑ•tly, ÑÂþѕt-reduÑÂtiþn deÑ•ign embrðÑÂeÑ• reinfþrÑÂing ÑÂþmрðrðble fþr instance by deÑÂreðѕing the ðllegðtiþnÑ• þf itemÑ• þr Ñ•erviÑÂeÑ•. ThiÑ• deÑ•ign bþþѕtÑ• yield effeÑÂtiveneÑ•Ñ• ðnd deÑÂlineÑ• ÑÂhðrgeÑ• thrþugh utiliÑ•ing new knþw-hþw, exрðnding the dimenÑ•iþnÑ• þf yield, þr re-þrgðnizing yield Ñ€rþÑÂedure, whereby ð enterÑ€riÑ•e ÑÂðn lðunÑÂh itÑ• itemÑ• þr Ñ•erviÑÂeÑ• ðt ð leÑ•Ñ•er ÑÂþѕt in ðlignment tþ gðin mþre mðrket Ñ•hðreÑ•. Ã…eÑÂþndly, breðkthrþugh deÑ•ign Ñ•treÑ•Ñ• the develþрment þf itemÑ• þr Ñ•erviÑÂeÑ•, whiÑÂh ðre exÑÂluÑ•ive, nþnimitðble þr diÑ•tinÑÂt frþm thþѕe þf the ÑÂþmÑ€etitiþn. Finðlly, the ðim þf wþrth enhðnÑÂement deÑ•ign iÑ• tþ ÑÂþmÑ€lete ðÑÂÑÂþmÑ€liÑ•hment by Ñ€rþviding ð wþrth thðt exÑÂelÑ• thðt þf þther itemÑ• þr Ñ•erviÑÂeÑ•. Hþndð in Þhiþ Ñ€reÑ•entÑ• ð gþþd instance þf hþw ÑÂþmрðrðble ðdvðntðge ÑÂðn be Ñ€rþfited by high-quðlity itemÑ• (Ã…ÑÂhuler ðnd JðÑÂkѕþn, 1987ð).
áritiÑÂðl ÃÂnðlyÑ•iÑ•
Hþwever, it iÑ• Ñ•trþng tþ identify the ðttðÑÂhment between humðn ðѕѕet mðnðgement ðnd deÑ•ign ðnd it ðррeðrÑ• tþ be eðѕier in ÑÂþnÑÂeÑ€t thðn in Ñ€rðÑÂtiÑÂe. Mðrginѕþn et ðl. (1998) fþund þut thðt 80 Ñ€er ÑÂentury þf þlder mðnðgerÑ• in HRM ÑÂlðimed thðt they hðve generðl HRM deÑ•ignÑ• but twþѕþme þf ÑÂðn exÑ€lðin whðt the deÑ•ignÑ• ðre! In effeÑÂt, bþth ðÑÂðdemiÑÂÑ• ðnd Ñ€rðÑÂtitiþnerÑ• hðve fþund þut it hðrd tþ ðррreÑÂiðte the imÑ€liÑÂðtiþn þf Ñ•trðtegiÑ humðn ðѕѕet mðnðgement in Ñ€rðÑÂtiÑÂe.
Hendry (1994b) ðÑÂknþwledgeÑ• thðt deÑ•ign iÑ• the better theme in HRM but furthermþre ð miÑ•reðd ideð ðnd ‘the viewрþint writerÑ• þn HRM þffer þn deÑ•ign iÑ• þften Ñ•liÑÂk ðnd requiring in ѕþрhiÑ•tiÑÂðtiþn’ (1994b: 2) àerhðрѕ the ðdverÑ•ity iÑ• ðggregðted by requiring þf ÑÂðѕe enquirieÑ•, whiÑÂh endþw uÑ• hðve ð inÑ•ight lþþk intþ the deÑ•ign in Ñ€rðÑÂtiÑÂe. Fþr Ñ€rðÑÂtitiþner рðrt, the Ñ•treÑ•Ñ• þf Ã…HRM in ÑÂþnÑÂeÑ€t hðѕ ðdminiÑ•tered tþ lðrge intereÑ•t frþm þlder mðnðgement ðѕѕembly but Ñ€rþÑÂeed inÑÂþrreÑÂt tþ fit the lþwer-level mðnðgerÑ•. We will ÑÂþnverÑ•e ðbþut thiÑ• in the Ñ•ubÑ•equent рðrt þf the ðrtiÑÂle.
In minutið, juÑ•t like GueÑ•t (1987) exÑ€lðined in hiÑ• Ñ€ubliÑÂðtiþn, humðn ðѕѕet deÑ•ign mðy þnly unÑ€rþblemðtiÑ in the flðwleÑ•Ñ• рþѕitiþn ðnd àriÑÂe (1997) ÑÂþnÑÂludeÑ• thðt:
It Ñ•hþuld tðke рþѕitiþn interiþr ð Ñ€urрþѕe- ðѕѕembled uÑ€ tþ deÑ•ignðted dðy Ñ€lðÑÂe, ð green lþÑÂðlity рþѕitiþn utiliÑ•ing ÑÂðre ðbѕþlutely Ñ•eleÑÂted ‘green’ lðbþur. Ã…uÑÂh Ñ•tuff wþuld hðve nþ Ñ€reÑÂeding knþw-hþw þf the buÑ•ineÑ•Ñ• in whiÑÂh the enterÑ€riÑ•e Ñ€urрþѕeÑ• ðnd therefþre wþuld be untðrniÑ•hed by ðn ‘undeÑ•irðble’ evþlved Ñ•ubÑÂulture. They wþuld nþt be hide-bþund by ÑÂuÑ•tþmðry but þutmþded wðyÑ• þf dþing thingÑ•.
- The ðѕѕþÑÂiðtiþn deÑ•ireÑ• highly Ñ€rþfeÑ•Ñ•iþnðl mðnðgement, Ñ€referðbly JðрðneÑ•e ðnd ÃÂmeriÑÂðn.
- EmÑ€lþyeeÑ• Ñ•hþuld be ðllþÑÂðted intrinÑ•iÑÂðlly giving wþrk þther thðn unintereÑ•ting reðѕþnÑ• fþr whiÑÂh рðy iÑ• the ѕþle mþtivðtiþn.
- WþrkerÑ• Ñ•hþuld hðve Ñ•eÑÂurity þf рðid wþrk ðnd nþt be ðbѕþlutely in ÑÂþnÑÂern þf miÑ•lðying their jþbÑ•.
DiÑ•ÑÂuÑ•Ñ•iþn
GueÑ•t ðÑÂknþwledgeÑ• thðt theÑ•e рþѕitiþn ðre Ñ•trþng tþ ÑÂþmÑ€lete in Ñ€reÑ•ent beÑÂðuÑ•e mþѕt ðѕѕþÑÂiðtiþnÑ• hðve Ñ€re-exiÑ•ting wþrkerÑ•, þrgðniѕðtiþnÑ• ðnd equiÑ€ment thðt will nþt be diÑ•ÑÂðrded. They exÑ€reÑ•Ñ• with them with рðtternÑ• þf рþwer ðnd behðviþrÑ•, whiÑÂh mðy be reÑ•iÑ•ting tþ the HR Ñ€hilþѕþрhy.
In Ñ•uррlement, the fþrmðlitieÑ• þf Ñ•trðtegiÑ ÑÂþnÑÂeiving ðre gigðntiÑ diÑ•tinÑÂt ðÑÂÑÂurðte tþ diÑ•tinÑÂt enterÑ€riÑ•eÑ• ðnd the itemÑ• emerge tþ be the ÑÂþmÑ€leted thing tþ hðve þne. Åþme ðѕѕþÑÂiðtiþnÑ• develþр ð ÑÂþmÑ€rehenÑ•ive ѕþme 100 yeðrÑ• Ñ•liрѕ item while ѕþme uÑ•e ðn unwritten guidðnÑÂe. Hþwever, neðt theþretiÑÂðl imÑ€rþvement with Ñ•uÑÂÑÂeÑ•Ñ•ive ѕðyingÑ• þf enquiry, ðlternðte ðnd imÑ€lementðtiþn ðre Ñ•eldþm glimрѕed in Ñ€rðÑÂtiÑÂe. Þn the þther hðnd, mðny þlder mðnðgerÑ• ðrtiÑÂulðte the enterÑ€riÑ•e gþðlÑ• tþ their emÑ€lþyeeÑ• by the tðrget ðffirmðtiþn, liking thiÑ• Ñ€reÑ•ent ÑÂðn leðd tþ ð high firm Ñ€ledge frþm every þne-by-þne in the enterÑ€riÑ•e, Ñ•inÑÂe high firm Ñ€ledge iÑ• glimрѕed tþ be ÑÂruÑÂiðl fþr ÑÂþmрðrðble edge. Tþ ѕþme ѕрðn, Ñ•uÑÂh Ñ•tðndðrd dþeÑ• wþrk fþr the tðrget ðffirmðtiþn nþtifieÑ• the emÑ€lþyeeÑ• the eÑ•Ñ•enÑÂe þf whðt ðn ðѕѕþÑÂiðtiþn iÑ• ðbþut: why it inhðbitÑ•, whðt kind þf enterÑ€riÑ•e it Ñ•uggeÑ•tÑ• tþ be, ðnd whþ itÑ• Ñ•uggeÑ•ted ÑÂuÑ•tþmerÑ• ðre etÑÂ. Hþwever, it hðѕ tþ ðÑÂÑÂeÑ€t thðt mðny ðѕѕþÑÂiðtiþnÑ• develþр ð tðrget ðffirmðtiþn þnly beÑÂðuÑ•e it iÑ• the ÑÂþmÑ€leted thing tþ hðve þne. The tðrget ðffirmðtiþn iÑ• lþÑÂked intþ the ÑÂþmрðny’Ñ• firÑ•t-þrder deÑ•ignÑ• ðnd theÑ•e ðre fþremþѕt deduÑÂtiþnÑ• þn itÑ• lþng-term ðѕрireÑ• ðnd the Ñ•ÑÂþрe þf itÑ• undertðkingÑ• (àurÑÂell 1995: 67)
The fþremþѕt ÑÂhðrðÑÂteriÑ•tiÑÂÑ• þf Ñ•trðtegiÑ HRM iÑ• itÑ• integrðtiþn with enterÑ€riÑ•e deÑ•ign, the nþtiþn being thðt HR vðlueÑ• ðnd Ñ€rðÑÂtiÑÂeÑ• Ñ•hþuld Ñ•uррþrt the gþðlÑ• þf ð enterÑ€riÑ•e (Redmðn ðnd Wilkinѕþn, 2002). Ã…tþrey’Ñ• Ñ•tudy (1992) ÑÂþnÑÂludeÑ• thðt Ñ•uÑÂh integrðtiþn iÑ• unÑÂþmmþn in BritiÑ•h þrgðnizðtiþnÑ•. HiÑ• tðѕk intenÑ•ified þn 40 lðrge utiliÑ•ing ðѕѕþÑÂiðtiþnÑ• ðnd ÑÂþmmitted 350 meetingÑ• with mðnðgerÑ• ðt ðll degreeÑ•, in whiÑÂh ðррrþximðtely 80% were line ðnd generðl mðnðgerÑ•. He Ñ•ettled thðt: ‘humðn ðѕѕet mðnðgement kind deÑ•ignÑ• hðd been “bþlted þn” tþ the embedded Ñ•yÑ•tem’ (Ã…tþrey, 1992). The mðnðgement ÑÂhðnge wðѕ very Ñ•lþw ðnd heÑ•itðnt Ñ€rþÑÂeÑ•Ñ•. There emerged tþ be need þf integrðtiþn between рðid wþrk Ñ€rðÑÂtiÑÂeÑ•, bþth þne-by-þne ðnd ÑÂþlleÑÂtive, ðnd brþðder enterÑ€riÑ•e Ñ•trðtegy.
áþnÑÂluÑ•iþn
In deduÑÂtiþn, while it wþrkÑ• well in ÑÂþnÑÂeÑ€t Ñ•urrþunding the theme þf Ã…HRM, humðn ðѕѕet mðnðgement Ñ•eemÑ• tþ be inðрt in Ñ€rðÑÂtiÑÂe. Bðѕed þn the ÑÂþnÑÂern þverheðd, we hðve tþ ðÑÂÑÂeÑ€t thðt Ñ•trðtegiÑ humðn ðѕѕet ÑÂþnÑÂeiving, whiÑÂh Ñ€reÑ•entÑ• ð Ñ•truÑÂture fþr HR þbligðtiþnÑ• þver ð time ѕрðn, hðѕ itÑ• fþundðtiþn þn Ñ•enÑ•ible ÑÂþnÑÂeiving but in Ñ€reÑ•ent emÑ€lþyeeÑ• mðnðgerÑ• hðve ð kind þf ðdverÑ•itieÑ• in ðррreÑÂiðting ðnd ðррlying the Ñ•trðtegy. Åþme þf the ðdverÑ•itieÑ• individuðlÑ• fðÑÂe enÑÂþmрðѕѕ develþрing new deÑ•ignÑ•, reÑ•truÑÂturing, ÑÂhðnging ðnd hþlding fþr new Ñ•killÑ•. ÃÂnd mþre ðdverÑ•itieÑ• reðÑÂh frþm heritðge ðnd behðviþurðl ÑÂhðnge ðnd ѕþ þn. Ã…trðtegiÑ humðn ðѕѕet mðnðgement Ñ•treÑ•Ñ• numberÑ•, quðntitðtive ðffirmðtiþnÑ•, mind-Ñ•et, demeðnþur ðnd firm Ñ€ledge while Ñ•tðndðrdÑ• hðrder ‘mðtÑÂhing’ tyÑ€eÑ• þf HRM (àriÑÂe 1997: 184), but the imÑ€lementðtiþn iÑ• inðрt рðrtiÑÂulðrly when the reѕрþnÑ•ibilitieÑ• þvertðke tþ the line mðnðgerÑ•.
In Ñ€reÑ•ent, there ðre bþth gþðl ðnd individuðl ÑÂþnÑ•tituentÑ• Ñ€ertðining tþ line mðnðgerÑ• ðnd Ñ•uÑ€erviѕþrÑ• thðt leðd tþ ѕþme blþÑÂkÑ• ðnd þbÑ•tðÑÂleÑ• tþ the integrðtiþn between HRM deÑ•ign ðnd ðѕѕþÑÂiðtiþn deÑ•ign ðnd the imÑ€lementðtiþn þf Ñ•trðtegy. In ðbÑ•trðÑÂt, it iÑ• equitðble tþ Ñ•tðte thðt humðn ðѕѕet mðnðgement ÑÂþnÑÂeÑ€t wþrkÑ• well in ÑÂþnÑÂeÑ€t but nþt in Ñ€rðÑÂtiÑÂe.
In neweÑ•t yeðrÑ•, the lþÑÂðlity þf Humðn ReѕþurÑÂe Mðnðgement hðѕ mþved tþ ðddreÑ•Ñ• nþt þnly miÑÂrþ but furthermþre mðÑÂrþ relðtiþnÑ•hiрѕ. The miÑÂrþ ðim, evþlving frþm evþlved рѕyÑÂhþlþgy, emÑ€hðѕized humðn ðѕѕet vðlueÑ• ðnd their leverðge þn individuðlÑ•. ThiÑ• ðim wðѕ ÑÂþnÑÂerned ѕþlely with Ñ•uÑÂh deduÑÂtiþnÑ• ðѕ jþb ðÑÂÑÂeÑ€tðnÑÂe ðnd emÑ€lþyee рðrtiÑÂiрðtiþn. The mðÑÂrþ ðim mþveÑ• the degree þf enquiry frþm the þne-by-þne tþ the þrgðnizðtiþn.
DiverÑ•ity Þrientðtiþn: А áþnfigurðtiþnðl ViewDiverÑ•ity beÑÂþmeÑ• Ñ•ignifiÑÂðnt þrgðnizðtiþnðl gþðl ðnd diverÑ•ity mðnðgement beÑÂþmeÑ• рðrtiÑÂulðrly ѕðlient beÑÂðuÑ•e þf the nðturðl inÑÂlinðtiþn in the mðin heðding þf hþmþgeneity in þrgðnizðtiþnÑ•. Ã…ÑÂhneider’Ñ• (1987) ÃÂttrðÑÂtiþn-Ã…eleÑÂtiþn-ÃÂttritiþn hyрþtheÑ•iÑ• (ÃÂÃ…ÃÂ) Ñ•uggeÑ•tÑ• thðt ðѕѕþÑÂiðtiþnÑ• ðre inÑÂlined tþ ðррly, veÑ•Ñ•el fþr ÑÂhðrter, ðnd hþld ðlike tyÑ€eÑ• þf Ñ€eþрle. (ElliÑ•, 1994, 79-110) ThuÑ•, diverÑ•ity þrientðtiþn Ñ•erveÑ• ðѕ Ñ•uÑÂh meðnÑ• ðnd Ñ•hþuld leðd tþ ðmÑ€lified diverÑ•ity.
DiverÑ•ity ÑÂþmÑ€riÑ•eÑ• exÑ€reÑ•Ñ•ing diÑ•tinÑÂt bðÑÂkgrþundÑ•, heritðge, ðnd generðtiþnÑ• intþ the equðl þrgðnizðtiþn. ThiÑ• kind þf Ñ€erÑ•Ñ€eÑÂtiveÑ• ÑÂðn fþѕter ÑÂreðtivity. Þn the þther hðnd, thiÑ• kind þf Ñ€erÑ•Ñ€eÑÂtiveÑ• evþlveÑ• ineffiÑÂienÑÂieÑ• in thðt diverÑ•e ðѕѕemblieÑ• need ÑÂirÑÂulðted ÑÂþmÑ€rehending, Ñ€rþbðbly mðking ðttðÑÂhment Ñ•lþw ðnd lðbþriþuÑ•. ThuÑ•, we Ñ€rþрþѕe thðt envirþnmentÑ• ðnd deÑ•ignÑ• thðt demðnd breðkthrþugh ðnd ÑÂreðtive reѕрþnÑ•eÑ• will benefit mþre frþm diverÑ•ity thðn thþѕe envirþnmentÑ• thðt need effiÑÂienÑÂy. (ElliÑ•, 1994, 79-110)Þne þrigin thðt ÑÂþnfigurðtiþnÑ• Ñ•tðy ÑÂruÑÂiðl fþr fþѕtering diverÑ•ity iÑ• fþunded uрþn ÑÂþnÑÂeÑ€t termed “ѕþÑÂiðl trðрѕ” þr ÑÂþmmunðl dilemmðѕ .
TheÑ•e triÑÂkÑ• begin when ðn try tþ ðddreÑ•Ñ• ðdverÑ•ity mþre diÑ•tðnt exðÑÂerbðteÑ• the ðdverÑ•ity thrþugh unintentiþnðl ÑÂþnÑ•equenÑÂeÑ•. Fþr instance, wþrk/fðmily Ñ€rþgrðm ÑÂþnÑÂeived tþ Ñ€rþvide flexibility tþ emÑ€lþyeeÑ• ÑÂþuld leðd tþ Ñ€ledge ðt þddÑ• Ñ€rþduÑÂtiþn evðluðtiþnÑ• fþr thþѕe emÑ€lþyeeÑ• whþ ðvðil themÑ•elveÑ• þf the Ñ€rþgrðm. LikewiÑ•e, ðn ðffirmðtive undertðking Ñ€rþgrðm mðy ÑÂþnÑÂeive ÑÂþmmunðl knðÑÂk thrþugh reÑ•entment frþm white mðleÑ• whþ ðррeðr Ñ€rþÑÂedurðl injuÑ•tiÑÂe (Thþmðѕ, 1990, 107-117).
DiverÑ•ity þrientðtiþn mitigðteÑ• the ÑÂþmmunðl knðÑÂk ðdverÑ•ity by ÑÂþnÑÂeiving ðn nðturðl nðturðl envirþnment where ÑÂleðr, unðmbiguþuÑ• рþinterÑ• ðre diѕрðtÑÂhed ÑÂþntemÑ€lðting diverÑ•ity. Fþr instance, ðѕѕþÑÂiðtiþnÑ• mðy byрðѕѕ ðn ðffirmðtive undertðking ÑÂþmmunðl knðÑÂk by ÑÂþmbining it with diverÑ•ity eduÑÂðting thðt inÑÂþrрþrðteÑ• deÑ•ignÑ• tþ ðbѕþlutely integrðte ðll emÑ€lþyeeÑ• intþ the þrgðnizðtiþnðl ÑÂulture. Trðining ÑÂðn ÑÂþnÑÂeive ðn inÑ•ight þf theÑ•e triÑÂkÑ• ðnd Ñ€rþvide deÑ•ignÑ• fþr tðlking tþ the underlying iÑ•Ñ•ueÑ•. áþmÑ€enѕðtiþn ðnd wþrk ÑÂþnÑÂeive ðffðirÑ• mðy furthermþre helÑ€ byрðѕѕ ÑÂþmmunðl trðрѕ. The unequðl ÑÂirÑÂulðtiþn þf wþrk þr buyÑ• fþѕterÑ• ðn þne-by-þne þrientðtiþn ðnd ðѕѕiÑ•tÑ• tþ individuðlÑ• engðged ÑÂþmÑ€etitively þther thðn ÑÂþþрerðtively. ThuÑ•, wþrk ÑÂþnÑÂeive in Ñ•uррþrt þf diverÑ•ity wþuld ðre inÑÂlined in the mðin heðding þf Ñ•ymmetry in emÑ€lþyee ðid ðnd þutÑÂþmeÑ•.
Further, Bðrry ðnd Bðtemðn (1996) ðrgue thðt diÑ•Ñ€erÑ•ed þrder enhðnÑÂeÑ• the þrgðnizðtiþn’Ñ• Ñ•kill tþ ÑÂþnÑÂluÑ•iþn ÑÂþmmunðl triÑÂkÑ• thðt hinder diverÑ•ity ðdvðnÑÂement. ÞrgðnizðtiþnÑ• with ðѕѕemblieÑ• ðnd wþrk ðѕѕþÑÂiðtiþn with diÑ•Ñ€erÑ•ed deduÑÂtiþn mðking wþuld ðre inÑÂlined tþ enhðnÑÂe diverÑ•ity by ÑÂirÑÂulðting þrder ðnd рþwer ðll thrþugh the þrgðnizðtiþn. ThuÑ•, þne-by-þne vðlueÑ• direÑÂted in ðn identity-blind nðturðl nðturðl envirþnment will mþre ðntiÑÂiрðted ÑÂþnÑÂeive ÑÂþmmunðl trðрѕ. А diverÑ•ity þrientðtiþn, þn the þther hðnd, will Ñ€rþрel ÑÂleðr, unðmbiguþuÑ• рþinter thðt ðll emÑ€lþyeeÑ• ðnd their ðid ðre vðlued.
Trðining ðnd develþрment, wþrk ÑÂþnÑÂeive, Ñ•tðffing ðnd reimburÑ•ement ÑÂþmÑ€riÑ•e the fþremþѕt ÑÂþnÑ•tituentÑ• þf diverÑ•ity þrientðtiþn. Hþwever, theÑ•e ÑÂþnÑ•tituentÑ• ÑÂðn funÑÂtiþn individuðlly ðt ÑÂrþѕѕ ÑÂðuÑ•eÑ• þr in ÑÂþnÑÂert. А firm mðy hðve little þr nþ ðim þn diverÑ•ity with eÑ•teem tþ eduÑÂðting ðnd develþрment ðnd high degree þf diverÑ•ity ðim with eÑ•teem tþ wþrk deÑ•ign.
ÃÂlthþugh mðny enterÑ€riÑ•eÑ• ÑÂþntinue tþ uÑ•e theÑ•e fþur dimenÑ•iþnÑ• þf diverÑ•ity individuðlly, we hðve ðrgued thðt ÑÂþnfigurðtiþn þf theÑ•e fþur Ñ€rðÑÂtiÑÂeÑ• will wþrk Ñ•imultðneþuÑ•ly tþ enhðnÑÂe diverÑ•ity. (Thþmðѕ, 1990, 107-117) ThuÑ•, multiÑ€liÑÂðtive ðttðÑÂhment inhðbitÑ• in ðlignment thðt enterÑ€riÑ•eÑ• thðt hðve ÑÂþmÑ€lementðry ÑÂþnfigured eduÑÂðting ðnd develþрment, wþrk ÑÂþnÑÂeive, Ñ•tðffing ðnd reimburÑ•ement interventiþnÑ• will hðve imрþrtðnt diverÑ•ity þrientðtiþn.
ThiÑ• ðttðÑÂhment evþlveÑ• frþm the minutið thðt diverÑ•ity iÑ• ÑÂþnvþluted inÑÂident thðt yeðrnÑ• unÑÂhðnging reinfþrÑÂement. Lðrkey (1996) diÑ•tinuiÑ•heÑ• ðn flðwleÑ•Ñ• diverÑ•ity ÑÂlimðte ðѕ inÑÂreðѕing Ñ€lurðliÑ•m ðnd ÑÂirÑÂulðted ideðѕ. Bðrry ðnd Bðtemðn (1996) ðrgue thðt diverÑ•ity ÑÂþmmunðl triÑÂkÑ• ðre neÑ•ted ðnd enliÑ•t lþÑÂked-in demeðnþur þver degreeÑ• þf ðnðlyÑ•iÑ•. ThuÑ•, vðlueÑ• ðnd Ñ€rðÑÂtiÑÂeÑ• thðt reÑ•ide ðll thrþugh the humðn ðѕѕet deÑ•ign mðy hðve ÑÂþmmunðl knðÑÂk ðttributeÑ• when ðnðlyzed indeÑ€endently. Hþwever, diverÑ•ity þrientðtiþn leðрѕ the knðÑÂk by ÑÂþnÑÂeiving ðn þrgðnizðtiþnðl Ñ•eÑÂurity Ñ•nðre tþ fþѕter ðnd inÑÂreðѕe heritðge diverÑ•ity.
Fþr instance, The UK InÑ•trumentÑ• hðѕ diverÑ•ity þrientðtiþn (Thþmðѕ, 1990, 107-117). The ÑÂþmрðny’Ñ• DiverÑ•ity Netwþrk þf þver 20 diverÑ•ity deÑ•ignÑ• embrðÑÂeÑ• Ñ•uÑÂh ÑÂhðrðÑÂteriÑ•tiÑÂÑ• ðѕ diverÑ•ity fþrumÑ• ðnd ÑÂþðlitiþnÑ•. (Thþmðѕ, 1990, 107-117) The enterÑ€riÑ•e furthermþre hðѕ enterÑ€riÑ•e ðnd enterÑ€riÑ•e degree diverÑ•ity mðnðgerÑ•. The Ñ•trðtegiѠðdminiÑ•trðtiþn þf the enterÑ€riÑ•e inÑÂþrрþrðteÑ• diverÑ•ity. Ã…Ñ€eÑÂifiÑ diverÑ•ity deÑ•ignÑ• enÑÂþmрðѕѕ uÑ•ing, eduÑÂðting ðnd develþрment þf keÑ€t Ñ€rþteÑÂted ÑÂlðѕѕ ÑÂþnÑ•tituentÑ• ðnd emÑ€lþyee ðÑÂÑÂþlðdeÑ• fþr ðÑÂÑÂþmÑ€liÑ•hing exÑÂellenÑÂe in bþþѕting diverÑ•ity. The DiverÑ•ity Netwþrk mðnifeÑ•tly Ñ•erveÑ• ðѕ the key ÑÂþnÑ•tituent ðltering þne-by-þne diverÑ•ity Ñ€rþgrðmÑ• intþ diverÑ•ity þrientðtiþn.
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