Information Systems Capstone

The organization is proud to be able to review and enter into a partnership with its customers in the goal of overhauling the company visibility. This visibility will be done in hopes to increase brand awareness while increasing the residential customer base and the industrial IT services.

Through the improved visual appearance of the company assets the brand will become known for its appearance and with the known presence will make changes within the organization. The graphics will provide information in regards to the company as well as local contacts and the company website. With that, the organization will strive to increase its quality of field service as well as improve the quality of the customer service through face to face interactions as well as online and telephone interactions.

To ensure maximum satisfaction of the organization’s customers, the following Project Implementation plan has been drafted to assist with ensuring that the project is smoothly and comprehensively carried out. The refurnishing process of the organization’s IT department is a huge project that the organization would like to capitalize on greatly.

The IT Plan

The IT department holds a vital role in the process of realization of the project. The organization understands this with a very strong implication. This is why the firm has taken necessary steps to ensure that the IT plan developed has a close association with its Business Plan. This Organization’s IT plan will help in achieving the successes of the project by making sure that the best IT personnel that bear recommended qualifications are brought on board. If put to use according to plan, the plan will prove to be a great tool in assisting with controlling the activities of the IT department throughout the whole process.

Roles and Responsibilities of Team Members of the Project

The list provided below outlines the duties and the obligations of the Organization’s project team.

The Senior Project Director

In charge of planning directing and overseeing the project, and making that the project deliverables and its functionality are realized.
Ensures that there is maintenance of accountability when it comes to managing all of the resources being used in the project.
Acts an intermediary with between the project and its sponsors.

The Quality Manager

In charge of managing the quality of the product and the process involved in the project.
Ensures that the traceability matrix of the requirements is maintained.
In charge of providing insight into the health of the project.

The Roles and the duties of:

The Technical Lead have been clearly outlined.

The Implementation Lead.

The Application Support Lead.

The Test Lead have been properly and thoroughly outlined.

The Configuration Lead and,

The Operations Lead have all been clearly outlined in the Human Resource Plan.

Project Organizational Charts

The graphic structure below, derived from DMOZ – Regional: North America: United States: Tennessee: Guides and Directories. (2016), is a representation of the reporting hierarchy for the project.

The chart below, shows the existing association of the tasks for the project and the members of the team. All of the changes that are proposed to the responsibilities of the project must receive a direct approval from the Office of the Project Manager. Proposal of change will only occur with a basis to the control process of change for the project. When the change is made, all of the documents for the project will be updated and then redeployed by the procedures.

Roles	Infrastructure Preparation	Requirements Gathering	Design	Configuration Development	Implementation Software Testing	Conduct Training
Senior Project Director	A	A	R	R	C	C
Quality Manager	A	R	C	C
Technical Lead	A	R
Implementation Lead	I	A	R	C	I
Application Support Lead	A	C	R	I
Test Lead	A	C	R	C	C
Configuration Lead	R	A	R	C
Operation Lead	C

Key:

R – Responsible for completing the work

A – Accountable for ensuring task completion/sign off

C – Consulted before any decisions are made

I – Informed of when an action/decision has been made

Gantt Chart

Staffing Management Plan

The Staffing Management Plan helps with the formalization of the processes that are used in managing the project. This plan positions itself with the available processes like refurbishment, cultural and people policies, the policies for the supply chain, and the collective agreements that have been continuously applied by organization for its staffing.

During the resources planning, there is significance in considering the resources that are commonly used in the project and the ones from the external environment. The Staffing Management Plan will aim to provide a solution to the required resources to offer support to the program through the life cycle of the project. However, it is of significance to note that the details contained in the plan will only be for the foreseeable future and will be updated with a continuation of realization of the process.

When it comes to the staffing of the project and the resources, the requirements will vary with time as the project progresses. This document will be subjected to continuous updates as deemed necessary for the phases that are to come.

Finally, purchased services contracts from the external that includes Amplified Staff, particular, and accomplished task contracts will help greatly in bringing in new staff in the course of realizing the project (Project Management Institute, 2004).

Information Systems Capstone

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