IT Professional: Legal, Ethical and Professional Principles
Assessment Task Scenario
Aroha Memorial Headstones Inc. is a local manufacturer of personalized memorials and headstones Auckland and Nation-wide. This is a family owned and operated business offering dependable quality, value and service. Their clients mostly come from Northland, Waikato, the Bay of Plenty areas and the pacific islands.
Aroha’s office at Manure WA has five computers, a server and two printers. They design the memorials using special software and then pass it on to their production factory at Papa Kura.
As the business is growing, Aroha now requires a website to do their trading online. They intend to sell personalized headstones through their website to customers throughout the world. They also intend to establish branches in various cities in the North Island and a web portal to link all these branches.
You are now hired as a graduate IT professional at Aroha to manage their computer networks and IT demands. You are also required to create a website to meet their business requirement in 3 months’ time. You need to have constant formal meetings with Mr. John Salesa, Managing Director of the company, Ms. Pania Palmers, Head of Operations and Mr. Abraham Watson’s, Head of Productions while you are developing the website for their inputs and requirements.
Your responsibilities for this role are:
- Computer network support
- IT services management
- Customer Services ( Face-to-face and Over the phone)
- Database maintenance and backup
- Website design and development
- Website maintenance after it is up and running
You are a member of Information Technology Professionals (ITP) NZ (previously called IITP NZ) and follow their code of conducts while working as an emerging IT professional.
Section 1- Professionalism, Social Responsibility and Ethics
1.Identify the criteria for professionalism in NZ computer industry as identified by the Information Technology Professionals (ITP) NZ. Elaborate in brief.
2. Howdo ethics play a key role in your professional behavioras an IT graduate?
3. Summarise all tenets of the ITP NZ Code of Professional Conduct.
4. Identify various that ethical dilemmas may arise for you while working at Aroha, while following the various tenets of code of professional conduct.
5. How can you be socially responsible computer professional at Aroha while still working for the financial benefits and growth of the company? Provide some examples.
|
Working as an IT professional in Aroha I have to take responsibility of the financial and for the growth of the company, as well as I have to act on various social responsibilities for the welfare. As being an IT professional I must establish the quality of product which we make and also its my duty to look after the company and its cost of production .instead of having responsibility we must educate the people . By doing this , we can be socially responsible financially as well as for company. THE IT professional can instruct as to public policies with the help of technical knowledge . The IT professionals have the duty to give service for the people from different walks of life in the society Such as irrespective of gender, age, culture ,discrimination and disability . Accessibility is one of the most important rules that an IT professional act upon. It implies on the availability when required. I would like to present an example an old guy came to buy an computer he asked an IT professional to give pc he knows nothing about the pc as he said he is not a computer guy but he want pc with good features now it depends on the seller that he will sell expensive pc for the benefit of the company or sell pc with good features which suits the buyer as well as also contribute for the growth of company. |
|
As being an IT professional of Aroha I have the commitment to provide equity and accessibility to the People from all walks of life particularly the employers and customers in the society with different cultural background , age , literacy level, disabilities and sexual orientations. The people with these drawbacks must obtain the services which is given to other people . sadly they are not capable to the same services just because of their disability. I should be equitable to the different cultural values, age, level of literacy, disability and sexual orientation By giving them importance and fulfilling their requirements and needs. Accessibility relates to equity .the meaning of accessibility is being available to the needy people . so working as an IT professional it’s our responsibility to fulfil the requirements of needy people who don’t get the Same services as other people get because of their disability. For example: the people who are blind and can’t read it’s my responsibility to for hearing them and support their needs and expectations. |
6. How can you provide equity and accessibility for customers and staff with diverse cultural backgrounds, age, literacy level, disabilities and sexual orientations while working as an IT professional at Aroha? Provide some examples.
Section 2 – Privacy and Security Issues
7.Your responsibilities in Aroha includes providing network support, managing IT services, customer support, managing database and having regular backups along with the project of website design and development for initial 3 months’ time.
Why do you think privacy and security issues will be vital while working as an IT professional at Aroha?
|
 Working as an IT professional in Aroha as a network support, IT services, customer support and service Back up of data and how to design the websites within three months I consider that security and privacy issues are indispensable priority. When I am employed in in these jobs there are opportunities for operating data of customers. In workplace I am genuine to the customers for not checking the data and it must be secured. It is our responsibility to maintain the privacy and security of customers data. Under the privacy Act 1993 New Zealand government legislation the IT professionals have important duty to keep the customers data safe and securely. Security is important for storage of data ,design of website and development .the data should be secured from the hackers . |
Section 3 – Relevant Government Legislations
8.Identify the relevant government legislations (Act) for the following issues. Outline the purpose of the legislation of the and the implications relevant legislation for you as an IT professional while working in Aroha. Cite examples where necessary.
|
Issues |
Relevant Act identification |
General purpose of the legislation (Act) |
Implication for you |
|
Privacy |
Privacy act 1993 |
The purpose of thisact is to promote and secure the privacy of individual ,To investigate the complaints of the customers privacy .and to disclose the information |
It handles the personal data of the customers and its our duty to protect it in safe location, so on one cannot misuse it. |
|
Resource Management |
Resource management Act 1991 |
The purpose of this act is to promote the sustainable management of physical and natural resources |
Safe guarding the life by using natural resources like air ,water and soil |
|
Office information |
Official information Act 1982 |
|
People living in NZ got right to get the Personal information from the administration of rules and regulations. This act made the official information Clear to the public. |
|
Copyrights |
Copyright Act 1994 |
No one copy our material like literacy ,musical films, sound And video |
It is administered by interested property policy unit of the ministry of economic Development. According to copyright Act, while working as employee at Aroha headstone company, It is not in the rule to copy the same way that revealed in other headstone companies Website. |
|
Consumer rights |
Consumer guarantees Act 1993 |
The consumer guarantee act protects consumers by making replacements ,repair and refund |
We set minimum standards to provide best service to consumers as they want. And must have right to secure the interest of consumer who make a visit to company |
|
Health and safety |
1992 |
To secure people from harm at work by taking The safety measurements At work place |
Hygiene in workplace which is important for us and comfortable of customers |
The official information approach is designed to promote asses to information held by various government agenciesSection 4 – Treaty of Waitangi
9. Study the student workbook on the Treaty of Waitangi and discuss the implications for you as an IT professional for each of the following treaty principles.
i) Partnership
ii) Participation
Iii) Protection
Again, you need to think about the various responsibilities you have been given at Aroha and try to find out some examples how you can incorporate the principles of the treaty while working at Aroha.
1.partenship
As an employee of aroha the treaty concept of partnership outfits the learning and ability of the assorted individuals who can add to IT, including families and other IT individuals. As an IT professional I must
Work together with Maori and non-Maori, transform, implement, review policies, practices and methods Working collaboratively with those community will increase to share power, control, and for making decision
And help to understand handout that Maori make in IT industry.
    It is also a good chance to have knowledge about their heritage culture and tradition, language, treasures of maori and other community . If we know all those things it will be very easy to mix with them And the mistakes we commit in a new community will be reduced.
2. participation
        It means communication of chance and results. As an IT professionals and bodies
Administering IT talented need to understand how to take part and contribute as dynamic subjects through
Chances to investigate and value the rich and diverse, language , and legacies that shape their ways of life
As new Zealanders.
     IT professionals must practice informed civic participation. Participation also underscores positive
Maori association at all levels of IT industry to understand this standard, the desires and representation of maori people group are obvious in arranging and executing IT arrangements and strategies.
3. protection
         As being an IT profession who has been working in new Zealand myself is being grateful
  for protecting the maori people’s heritage , interests, values, and other tongs . Identity
 , language , and culture are most important expressions to be a socially mindful for IT professionals.
               IT professional ought to consider on important issue of culture checks by having an assurity
        of knowing , respecting and esteeming where different partners are the place they came
         from and expanding on what they carry with them.
     As a component of their making personalities , IT professionals and bodies representing IT professionals
     In new Zealand need to see newzealand’s exceptional bicultural legacy.
         Last but not least , all IT professional must know the maori and having the knowledge and experience
   Of significant maori customs and tradition and their valuables for the well being of foreign professionals
    in new Zealand.
 Refrence1https://www.google.co.nz/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=Identify+the+criteria+for+professionalism+in+NZ+computer+industry+as+identified+by+the+Information+Technology+Professionals+(ITP)+NZ.+Elaborate+in+brief. 2 https://www.griffith.edu.au/__data/assets/pdf_file/0009/290691/Ethical-behaviour.pdf