Management of Indian Restaurant

Shivani restaurant is an Indian restaurant. It is operated by an Indian family.Â It has 2 branches in Auckland. One is located in Papatoetoe, Auckland and other is in mount roskil, Auckland. The staff of the restaurant is very friendly and experienced. This information is collected to facilitate the overall performance of the restaurant.

Purpose

The purpose of this information is to facilitate the functioning of management of the restaurant. Although the restaurant is running very good, still management wants to look into any loop where they can improve the service. This information will help the management to work in better way and more positivity in the job. Less the mistakes better the quality of the product.

Scope

The main scope of this information report will be:

Management
Supervisors
Subordinates

Structure

The whole organization structure will come under this information. All the departments will get benefit from this information. Here is the flow chart will explain the structure of the organization.

Owner

General Manager

Assitant Manager

Kitchen Manager ( Chief Chef)

Waiters

Delivery boy

Line cook

Dishwasher, pantry

Resources available

Restaurant building
Parking area
Heating and cooling system
Event hall
Security system
Sitting arrangement for customers like tables and chairs
Sign board of the restaurants
Kitchen utensils which includes microwave, oven, refrigerators, chillers and other stuff
Disposable glasses, plates
Cash counter

Budget Resource requirements

The financial requirement of Shivani restaurant is around $60000 per month. It includes all the bills, expanses and salary of the staff.

Electricity, internet and all other bills – $2000 per month

Salary to staff members – around $35000 per month

Lease payment for the building – $15000 per month

Miscellaneous expanses – $5000 – $15000 per month

Authorization, circulation, filing and archiving

In the restaurant the information is under full security. There are only management is authorized to check the information about the business.Â To store information company has:

E-book
Excel sheets
Drop box
Hard copy

Due to the policy of the company, only staff members can access to the departments like kitchen, cash counter. The customers are not allowed to enter into these areas unless it is necessary for some exceptions. For this they need to get permission from management and sign into book for records.

The access to different department is also limited for the workers. They have to do their own job. They are not allowed to enter into other department due to work and safety. For example: the drivers who works for delivery, are not allowed to enter into kitchen.

To circulate any information circulars, notices, emails and files are used in the restaurant. Filling system is not much required in the restaurant but we use word document, excel sheets, power point to archive the information.

Security, integrity and confidentiality

The security of the restaurant is very necessary for the management and workers. The organization never gives any information about company or workers to any person. Management follows the privacy act 1993. In the restaurant we have:

Security system
CC TV cameras
Scanning system
Passwords to access information
The business is loyal and legal in every aspect. Management is very concern about:
Pay tax
Good wage to employees
Always pay on time
Work under the law
Hygienic material

All the information about the company, employees, customers keep confidential. It is never being disclosed to anyone.

Milestones

Although the restaurant has reached to a higher level but the management still want to work more on the progress of the restaurant.Â Milestones are one of the most important step in the business. It sets the plan into practical, concrete terms, with real budgets, deadlines, and management responsibilities. It helps you focus as you are writing your business plan, and then, the Milestones table and plan-vs.-actual management analysis helps you implement your plan as you grow your business. There are 3 stages on achieving the millstones:

Planning stage

Building Stage
Completion stage

Management want to promote the business. They are working hard to open more branches at other locations in Auckland

External sources

The external sources are very helpful for the growth of the company. These sources play an important role to achieve the goals of the company. To run a business the external links are very important. These include the shareholders and other companies. Shivani restaurant has very good relations with other companies which are helping the management to get quality products. For example the buy mil from the Fonterra which is leading milk suppliers of NZ. Restaurant management has very warm relationships with Fonterra.Â All the suppliers, dealers, investors are comes under the external sources of the company.

Industry sources: industries are the basic pieces of any business. Industries provide grounds for the business as instruments, tools used in various business are produced in the industries. Industries supply the raw material to the business. Industry sources help us to move with the era by meeting the level of desires from their clients. Shivani restaurant also has good relationships with industries like farming.

Information system:Â information system helps the business to gather data about the current peak and low points in the business sector. If the management has more contacts in the market, the business will develop more rapidly. Restaurant has a very good information system. Management have specialist to discuss about the trends in the market.

Internal sources

There are some internal sources of the restaurant on which the success of the organization is depends. These are:

Investment
Surplus cash
Surplus assets
Operating efficiency
Cash flow efficiency
Operating assets
Employees hard work

FEEDBACK FORM – RESTAURANT

We would appreciate you taking the time to complete

the following feedback form. Please circle selections.

Name of Venue: _________________________________

FOOD

Portion size

Too small To Large Just right

Flavor